John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "I was looked after by a young man and a young woman who were delightful, well informed and gave me the impression that nothing was too much trouble."
• "Fantastic service from Melissa. From start to finish, she wanted to make sure my partner was comfortable, was not a pushy sales person and ensured we left with the right product."
• "Whilst choosing our drinks the young lady working at the till came over to offer assistance and to point out offers."
• "Always a pleasure to visit this store. Always very well presented with a knowledgeable team of staff who are very happy to help."
• "The staff are clearly well trained, proud of where they work and being a Partner equates to professional service."
• "Best John Lewis store I’ve been to. Staff across are very friendly, helpful and knowledgeable."
• "The staff are always very friendly and helpful with a good knowledge of the products available."

Cons:

• "Some of the staff are not fully trained meaning the service received was a sub par John Lewis experience."
• "one member of staff very rude, sign said staff to serve you, it had a picture of a coffee cup so that normal but staff member talk to like a child when I went to get cake."
• "The staff team appeared not to have a clue what was available on the menu and were doing a multitude of jobs at once and not really caring about the restaurant or the paying customers."
• "Appalling customer service. This company is an absolute clown show."
• "customer service has really declined in this store, lots of staff walking around with multiple communication devices but really seem unable to help."
• "Poor customer service and staff do not know much about the products that they are selling in the TV department."
• "The staff can normally be either speaking to colleagues and not assisting, or just not doing the job of 'good customer service'"

Store Layout & Facilities

Pros:

• "A great spaciously laid out store. Perfect for browsing and getting inspiration."
• "All types and colours available at Chelmsford store."
• "That said, the stock in store (excluding cosmetics) has a good mix."
• "It's a well laid out store with plenty of concessions within to keep things relevant and up to date."
• "Good size shop and a lot of choice for home, clothing or accessories."
• "Clean, spacious, and well laid out department store staffed by knowledgeable and friendly staff."
• "A clean, bright, will laid out store. The customer toilets are wonderfully spotless, with wonderful disabled access."

Cons:

• "Product range decent enough but the one way system is an epic fail."
• "However there certainly were not enough toilets or tills for today's crowds."
• "It's just too small to offer a proper range of everything."
• "Cannot believe they do not have a toy department."
• "There is a distinct lack of staff at this small John Lewis."
• "The place looks like a gray multi-storey car park and as for the way the store is laid out reminded me of a Jackson Pollock painting."
• "The store has a lot of stuff in it and has a lot of departments but it doesn't do any of them very well."

Cafe & Food Services

Pros:

• "The cafe is cosy and can get quite busy, but again, the service is always very good."
• "Cafe area is clean and tidy. Good array of tea options as well as cake!"
• "The food up there is not very expensive. It's affordable."
• "The cafe has plenty of seats and laid out well."
• "The restaurant on the 2nd floor is great thanks to staff who are so friendly, extremely helpful and kind."
• "Staff very pleasant and friendly they went out there way to help us with getting the chips, as it was past there serving time."
• "The cafe is lovely with fast service. Good for a coffee and chill out before you finish shopping."

Cons:

• "No hot food, just basically sandwiches. Disappointing, made Tesco or Sainsbury's menu look Michelin."
• "The coffee machine's usually don't work and in the main it's poorly ran."
• "Food was ordered and they had the cheese and ham toasties which came in a sourdough bread... Once it had cooled the outside became hard and it was unedible."
• "Restaurant is simply dreadful - they advertise food until 3pm but serve up dried shrivelled meal at 2.30 with no apology and charge full price."
• "The coffee was from a self serve machine... tasted like watery milk with a minimal amount of coffee."
• "Wha a chaotic ridiculous cafe system."
• "Basically run by unexperienced young staff (not their fault) with no direction how to serve customers fully."