Monkhams Reviews Summary

Service

Pros:

• "Very friendly and welcoming and the breakfast was amazing."
• "Quality local, always helpful and nice."
• "Just want to say thanks to Silvia for being a great host."
• "The staff are friendly and helpful."
• "All the staff were friendly and attentive."
• "Good service from friendly staff."
• "Really enjoyed the table service and hospitality of the staff"

Cons:

• "Shocking service of the 2 male bar staff!!! Rude!!! Unhelpful!!!"
• "Poor attitude and behaviour for a manager."
• "The staff are reasonably friendly, but not very competent!"
• "Didn’t even want to give them one star to be honest waited over half hour to be served a drink."
• "Very disappointing service."
• "Rude staff"
• "Management wasn't interest when they were taking my money"

Food Quality

Pros:

• "Enjoyable night out with friends, food was good."
• "All had good meals, very reasonably priced."
• "Had a really nice meal at a very reasonable price."
• "Good quality food cooked well."
• "Best steak I’ve had in years."
• "The food was delicious"
• "The food here is well cooked and presented"

Cons:

• "Mediocre food, no ambience, little customer service"
• "Food was basic and flavourless."
• "The food was ok for the price, however we all started to feel ill within an hour."
• "Food rubbish."
• "The fish in the fish and chip main meal was quite below standard as it was like a reheated frozen meal from super markets."
• "Food terrible and dry"
• "Shocking service, food came out still frozen."

Ambience and Environment

Pros:

• "Everything felt clean."
• "It’s clean we feel safe as a family of 6."
• "It has been wonderful seeing the pub full of life again!"
• "The pub itself is spacious and has a garden with a climbing area for the children"
• "Very nice pub with plenty of room, great outdoor space with plenty of seating"
• "Lovely community pub near train station."
• "Such a lovely atmosphere within the pub/restaurant itself."

Cons:

• "Was far too loud music wise so couldn't hear yourself think."
• "Full of underage kids. Only two bar staff on waiting over 10 mins to get served."
• "One of our favourite places for Sunday get-together, but yet again spoilt by kids running around shouting."
• "This has to be get grubbiest pub I have been too!"
• "Only thing it was cold draft from the door where people go out to smoke should have put in double doors like at the front."
• "What dragged it down massively was the live action episode of Jeremy Kyle going on at the next table."
• "Loads of kids running around unsupervised and mediocre beers"

Value for Money

Pros:

• "Prices were very reasonable."
• "Decent prices for shots and good food, obviously it's pricey if you live anywhere but London."
• "Not bad grub & good value."
• "Cheap prices compared to most establishments."
• "If you want value for money, family orientated pub then this is your place."
• "Decent food, good price and fast service"
• "There's a good range of drinks, at typical pub prices."

Cons:

• "There were less choices when compared to the Hungry Horse menu."
• "The selection of beer and wine is pretty basic"
• "the real ale selection is lacking on tap"
• "mediocre beers"
• "The food is your standard chain pub food"
• "The portion size of the curry was ok for my dad but I would have expected more."
• "Whilst we never visit with huge expectations the food was a let down."

Staff and Management

Pros:

• "Staff are great, very kind and helpful"
• "And staff was very friendly which is always a bonus."
• "Very nice food and friendly staff."
• "All the staff were great especially Holly who was very attentive."
• "The staff are really helpful and made the experience lovely!"
• "staff very attentive"
• "the staff are very friendly"

Cons:

• "The governor is a waste of space... waited with others 20 minutes to see anyone behind the bar to get served."
• "Absolutely THE rudest manager I’ve ever met."
• "Staff at the bar are also rude"
• "The manager JASON makes this place like a morgue when hes in"
• "Staff serving food lack basic English and very rude when I was asking about my order."
• "Staff are rude, no care in the world for customer service"
• "Extremely rude and unprofessional woman 'dealt' with this"

Facilities and Accessibility

Pros:

• "Parking is good and covered outside seating and garden seatings are greatly improved."
• "It's my local. I can walk there with my young children and meet up with my older children have some dinner and drink."
• "Lovely pub with beer garden, big screen sports (outdoors and indoors) and plenty of car parking space."
• "Good size car park."
• "The refurbished pub is very nicely done, a lot more space and very friendly atmosphere."
• "Fantastic Manager and Fantastic Staff-Top marks in my book !!!"
• "Friendly staff and nice pub."

Cons:

• "How can a pub stop serving food mid afternoon."
• "Every time we've been here the food we want is out of stock.. not ideal for a pub to have run out of burgers on a Saturday lunchtime."
• "Terrible experience, given a Prosecco glass with a red wine, no wine glasses"
• "All menus sticky. Tables dirty and not cleaned"
• "The tables and floors were dirty and one of the chairs was falling apart."
• "Disappointed the grill wasn't working as most of us fancied steak or burgers."
• "Waited to get served at the bar today with my family waited 10 minutes only to watch the bar staff serve 4 people who had just come up to the bar."