Britannia Reviews Summary

Service

Pros:

• "Staff were so friendly and excellent."
• "Me and my girlfriend booked to have a really nice meal and was greeted by such friendly people."
• "Service is always great, the food is spot on and the kids menu is fantastic value for money."
• "Pleasant staff, love visiting here, thanks Britannia."
• "The staff were very polite and helpful."
• "Although short staffed the service was very good."
• "Service and food 10 out of 10."

Cons:

• "Terrible service hardly anyone eating at 19:15 and we were told no food orders unless you’ve booked."
• "We had to wait nearly 40mins for someone to take our drinks order and then a further 20/30 mins for our food order to be taken."
• "Waited 25 mins for drink order to be taken then after another 20 minutes i had to ask if our orders were going to be taken."
• "Service was painfully slow and disorganised."
• "Very slow service."
• "Atmosphere was very dull, didn't see a smile on any staff member."
• "Service not particularly friendly."

Food Quality

Pros:

• "The food was also incredible, you could definitely tell Gary, the chef, is very passionate about his food as everything was homemade and to such an impeccable standard."
• "Food very good and pipping hot."
• "The food was to die for and the service was equally flawless."
• "Food was delicious."
• "The food was fantastic. I ordered the Rum Pork off the specials menu and it was amazing."
• "Food was very delicious, the drinks too."
• "The food was incredible and was so worth the money!"

Cons:

• "The portions were small... the rare one was very rare and the medium wasn’t cooked much more."
• "The steak & ale pies were filled mainly with gravy and the couple of pieces of meat inside were very chewy and not nice."
• "However, portions did not justify the price."
• "Food is ok but expensive."
• "Everything was overcooked."
• "The food was disappointing."
• "The food was shocking. Veg frozen for some time and then overcooked and meals very processed."

Atmosphere & Location

Pros:

• "Having dinner and a drink next to the canal in Northampton is an experience."
• "In the summer it is lovely to sit by the river and so relaxing."
• "The atmosphere was very relaxed, friendly, and not particularly rushed."
• "Great views from the terrace overlooking the canal."
• "Nice outdoors seating available right next to the canal, regular stream of boats passing."
• "The atmosphere is enhanced by the decor with wood beams and stone work everywhere, beautifully lit by the internal lighting."
• "Lovely location. Visit this one with total confidence."

Cons:

• "Local is not ventilated, all windows closed."
• "Atmosphere was very dull, didn't see a smile on any staff member."
• "No atmosphere and dire music playing in the background."
• "The place is a shambles and we shall not eat there again."
• "We were clearly in the way so were ushered toward the seating area to the left of the entrance, comfortable enough but it reeked of smelly feet."
• "It's a lovely pub and clearly popular however the ladies toilets are in serious need of some TLC: door lock missing on one; seat broken on another."
• "Also we spotted a mouse running next to our table, the folks next table found a snail on the floor."