Currys Reviews Summary

Customer Service

Pros:

• "Sales guy Ryan was soooo helpful 20/10! He went above and beyond."
• "I recently had the pleasure of being assisted by Ian Morris during my phone purchase at Currys, and I must say that the experience was nothing short of outstanding."
• "Excellent service from Bill - attentive, good product knowledge, not too pushy."
• "I was extremely impressed with the service given by Harry on the Know How Bar - he was amazing, very professional and helpful."
• "Staff were both available and helpful. They were able to demo and talk me through the product I was interested in."
• "The staff at the Cheltenham store were very polite and helpful."
• "Always get very good service especially from Mark. He has served us very well for quite a few appliances over the years."

Cons:

• "Just wasted 45 minutes of my life in Currys Cheltenham... all I got was a sales speech from a Sony sales rep."
• "Pushy sales staff who know very little about the tech they sell."
• "Customer service desk: what a awful experience."
• "I found them totally unhelpful, unaware of the products and generally disinterested if not arrogant."
• "The customer services team where extremely slow to reply or sort out this out."
• "Not enough staff to provide help; and that was just to buy something let alone ask for advice."
• "Worst customer service. We bought an american fridge-freezer in-store... They never called."

Product Availability and Stock

Pros:

• "Currys offered the best price for our preferred model of washing machine Sales person extremely knowledgeable and helpful."
• "It is a big shop full of electrical household and computing stuff."
• "They had a great selection of TV’s and the layout is beautiful. Very easy to find the area you're looking for and then the item."
• "Big, clean and tidy store. We were looking for a microwave and there was plenty of choice."
• "Generally a good selection of stuff at not too much higher than online prices."
• "Great customer service from carfone warehouse as always couldn't ask for more!"
• "I love looking around and seeing all the different gadgets especially the huge tvs I had to get one in the end a 75in plus a sound bar and bass box it's amazing just the thing I need to come back to after a hard day at work."

Cons:

• "Poor levels of stock. Many things have to be ordered in."
• "Big electrical warehouse. Went to buy a new tablet which was being offered with extra items. Unfortunately some items were unavailable."
• "Someone then went off to check stock of item and then never came back."
• "Went in for advise on a tablet... was given ex display model... When I complained was told that they don't sell ex display models."
• "Ordered a washer dryer that never got delivered spent a total of 3 hours in the store trying to sort it out."
• "Bought a MS Surface pro over 2 weeks ago and promised collection in 3 days and over 2 weeks later still waiting."
• "Microwave wasn't in stock the toaster was on the shelf and we were advised the kettle was in the warehouse."

Store Experience

Pros:

• "Respect to the staff member who had the misfortune to help me. I know nothing about tech. but everything was explained before I purchased my final purchase."
• "They guide you to the best product for the job in hand and are pleasant to talk to."
• "Always great service here. Never a pressure sell. The staff always listen to what it is you are looking for and knowledgeably talk you through the different options."
• "Well informed, friendly, helpful and upbeat staff who love their products and ooze enthusiasm."
• "Roxana, the sales agent, not only assisted us in purchasing my mom's laptop and Airfryer, but she also made the entire process seamless and smooth."
• "Extremely large store with knowledgeable, helpful staff."
• "My wife and I needed help in choosing an appropriate laptop for my creativity and general use. The young man was so helpful and helped us to see what was best in our price range."