Coopers Residential - Ruislip Estate Agent Reviews Summary

Customer Service

Pros:

• "Olivia was extremely helpful, reliable and responsive and kept us updated with latest house availabilities and viewings best suited to our needs."
• "Coopers are the only agency where they have accommodated multiple visits to one property, they have been open and honest and not withheld information."
• "Always return my calls and answer my messages."
• "She’s been very professional and helpful, always answered our queries promptly."
• "Cannot thank Mollie enough with her help in finding my partner and I a new tenancy."
• "Would definitely recommend her to anyone that needs help in the moving process!"
• "We are buying through Cooper's and the service and communication has been great."

Cons:

• "Coppers Recommended solicitors were also very difficult to get hold of and took a long time dealing with the smallest queries."
• "I just wish the issues were sorted before us moving in!"
• "They use to be good but have lost their personal touch and are now too corporate."
• "Terrible experience with this Agency when selling our property, no effort to try and sell it, viewings with different people on many occasions so not knowing the property in good detail."
• "Stay away from this branch and use another agency with better people managing the sales to get you the best price for your house!"

Professionalism

Pros:

• "George Jones from Coopers Residential estate agents provided an excellent service from start to finish."
• "I dealt with Coopers yesterday when viewing and property and I must say that their customer service is excellent."
• "We were quite pleased to interact with Jack Lewis from Coopers."
• "I am not normally one for reviews but the service received from Coopers, specifically Robert has been excellent."
• "Robert was a superstar with the sale of my property."
• "Highly recommend Coopers and Olivia!"
• "The fee's are fair and the communication is almost instant whenever I have questions (Thank you Guido)."

Cons:

• "Recently moved into a rented flat in Ruislip and Coopers have been good - we've unfortunately had a LOT of maintenance issues in the property."

Responsiveness

Pros:

• "She resolved our enquires promptly and she was always available to answer our calls and emails."
• "Mollie kept us informed all the way through the process and always returned any messages or emails that we sent."
• "He answered all our questions and got back to us in good time."
• "He’s always been polite and prompt to reply when I’ve been in touch."
• "He is very communicative and always quick to respond to an email or phone call, which I really appreciated."
• "Matthew’s communication style is great and was not afraid to pick up the phone, keeping me updated on what’s happening."
• "Olivia has always been great at communicating and we were always kept up to date."

Cons:

• "My only request to help improve is to make sure lights are turned off at end of viewings thanks a million."