Norbreck Castle Hotel Reviews Summary

Room Quality

Pros:

• "The room was en suite, clean, with TV and drink making facilities."
• "Our room was cosy, clean and comfy."
• "It was a comfy night's sleep."
• "I had a beautiful room and the bathroom was amazing and very clean."
• "The room was clean and basic, any problems sorted out by friendly staff."
• "Everything is nice and clean especially the bedding and towels."
• "For the price I literally can't fault it, the room was immaculate."

Cons:

• "This hotel has really gone down the pan, it’s like visiting a prison."
• "The shower curtain had mould on the bottom of it and the bathroom door handle was loose and there was also no soap in the soap dispenser."
• "The beds are rock solid and I could not get a wink of sleep."
• "The room had mould on the wall and filthy windows."
• "All the cleaners they have can't take away the smell. Rooms are VERY basic with no outstanding facilities."
• "Room was genuinely dirty and unclean."
• "The room was so dirty and someone kept knocking on our door."

Hotel Facilities

Pros:

• "The hotel has an indoor pool and gym and arcade games room and In house restaurant and bar and cinema."
• "Location not a problem tram stop opposite the hotel."
• "Shower hot and good pressure."
• "Swimming pool, sauna and jacuzzi were all great and very well priced."
• "There’s an arcade, cinema room and little machines down stairs for kids to play on!"
• "The pool and leisure facilities were great, sauna, gym, steam room and hot tub all present and correct."
• "Rooms were spotlessly clean."

Cons:

• "The hotel standards are below 100 I would say, they don’t accept card for less than one pound transactions which is illegal and they are using plastic cutleries in their catering facilities which is also illegal."
• "The pool, gym and spa you had to pay £2 to use each time."
• "The swimming pool had clumps of dust floating in it which is probably why it was closed the next day and the entertainment started way to late."
• "The spa was shut the whole week we were there now while we appreciate things happen it's not our fault it was shut."
• "The hotel is very run down and dirty."
• "Absolutely awful hotel."
• "The hotel was full of damp beds were not clean."

Staff and Service

Pros:

• "Georgina on the front desk is brilliant always happy to help and just a really nice person."
• "Check in, efficient and fast."
• "The staff are amazing! Always willing to help and always on hand when needed."
• "The staff were absolutely fabulous."
• "The staff are friendly and easy going."
• "Staff friendly and helpful in all areas."
• "The staff were just amazing 👏 friendly, polite and happy to help."

Cons:

• "Absolute disgrace of a hotel and the staff included! Rude and unhelpful to say the least!"
• "Bad attitudes from staff, they don't want to help you."
• "It was a waste of time complaining because the management and staff were borderline useless."
• "The staff was very disrespectful stayed one night."
• "Rude staff, never answer phones."
• "This rude fat man checked us in he gave the kids dirty look and one of them is only 1 and then made him cry."
• "Staff service was awful, really unbothered."

Value for Money

Pros:

• "This is a budget-priced hotel right on the seafront."
• "This is a good hotel for the price you pay and I've thoroughly enjoyed being here again."
• "Great location and it was cheap."
• "For the price that these rooms are offered at, it is excellent value for money."
• "The cost was very reasonable and you get what you pay for."
• "Not luxurious but for the price absolutely brilliant."
• "Well for £33 a day with a sea view it was great."

Cons:

• "Overpriced for what it is."
• "Even at the price 80 a night it wasn't worth the wonga."
• "The room was *ok* but definitely not worth the nearly £100 a night we had booked in at."
• "Absolutely 100% not worth 130 quid night we paid for parking then at check in they charge you an extra 3 quid!"
• "Absolutely not worth £128 for a night."
• "Get charged arm and a leg for the hotel then have to pay extra on top to park."
• "Personally I wouldn't come here ever again and wish I checked the reviews beforehand which was shocking like myself."