The Abbey Sands Hotel Reviews Summary

Staff

Pros:

• "Staff were very welcoming and friendly too."
• "The staff seemed very polite and happy to help."
• "Freindly service."
• "Staff great."
• "Really lovely staff, best check in process I have ever received, so professional."
• "The staff were friendly, sympathetic and more than happy to help us."
• "Great service by Chloe who actually coped with 16 lots of guests not moaning, was not stressed, carried a smile."

Cons:

• "A number of experienced staff seem to have left."
• "This time though there seemed to be fewer staff in the hotel."
• "Very poor service, empty bottles building up, not advising how long my son's drink was gonna take when we all had ours."
• "The poor staff had to put up with the complaints."
• "Plates were left on tables and staff were stood round talking."
• "Apart from the GM, not any of the employees display any care or attention."
• "All staff were very good but manager very arrogant and did not interact with guests or even say good morning."

Rooms

Pros:

• "The room was a little dated but clean and functional."
• "Our room was one of the new ones, beautiful, clean and more than enough towels left for us."
• "The beds were really comfortable and the rooms were very nice."
• "Room although a little dated was large and absolutely spotlessly clean, bathroom was a real plus factor."
• "Room spacious and well equipped, good quality and selection of beverages & biscuits in room."
• "Our room was large and luxurious."
• "The room was comfortable and had a sea view."

Cons:

• "The hotel looked tired, the paint peeling off doors, windows, walls, all the decor was the same."
• "Indoor basement pool very small."
• "The 1970's room was really rubbish."
• "However, I did not sleep well at all due to creaky floorboards above me."
• "Rooms are old and tired."
• "The rooms were large with beautiful period furniture in it."
• "Rooms need updating."

Location

Pros:

• "Great location, just stones throw away from the coastline."
• "Hotel Location is very good, just 5 mins to the beach."
• "Everything you need in walking distance!"
• "Very close to the beach and town centre, lovely swimming pool and jacuzzi."
• "And the location is great, 100 yards from the beach and 10 mins walk from the harbour."
• "Great location close to the seafront - lots to do only a short walk away."
• "It's a very short walk into town so great location with very pretty views."

Cons:

• "Rooms were nice but the road noise is quite bad."
• "Parking was terrible, don't visit here if you have a large car or estate."
• "Has very limited parking."
• "Parking a big issue and have to pay a extra £7 per day."
• "Parking terrible small space."
• "The parking is ridiculous because there are only 15 spaces for both staff and visitors."
• "The parking was a disappointment as i struggled to find a space."

Food

Pros:

• "The menu was lovely, luscious and generous."
• "Great Christmas Dinner party! The food really was excellent, and good party atmosphere."
• "Breakfast was brilliant too."
• "Breakfast buffet the next day also superb with everything included that you could think of."
• "The food was superb and the staff were very friendly."
• "The food here is simply delicious."
• "The food was really good too."

Cons:

• "The breakfast wasn't the best it's was a buffet style."
• "Hotel food wasn't ideal for us as it didn't cater for the children."
• "Not keen on the new menu the childrens menu was not good."
• "At £19.95 this is really really poor value for money."
• "The restaurant lacked any atmosphere at all and we were the only diners."
• "The swimming pool was very cold and the jacuzzi is in need of a good clean."
• "The food wasn't awful it just wasn't cooked particularly well."

Facilities

Pros:

• "The gym and pools were great, we only used the indoor due to weather however was a great size and 1.4m deep so good enough for a proper swim."
• "Indoor pool and jacuzzi fabulous especially after such a hot day."
• "Used the function rooms as band rehearsal rooms and they were more than accommodating."
• "Indoor pool and jacuzzi were welcome - good sized outdoor pool too."
• "Great outside pool and lovely location."
• "The gardens were very relaxing and well kept."
• "Great outdoor pool with large patio sun lounge area."

Cons:

• "Indoor basement pool very small."
• "However, I did not sleep well at all due to creaky floorboards above me."
• "The double bed was just two singles pushed together which wasn't great."
• "The shower could do with an upgrade but was clean."
• "Indoor pool is good only for adults, as there is no separate kids section in it."
• "Indoor pool and Jacuzzi not very clean, could do with a lot of attention from the staff."
• "Upon visiting we find out that the outdoor pool and indoor jacuzzi are both out of service, the indoor pool was cloudy and had mould on the tiles."