Grand Hotel Blackpool Reviews Summary

Room Quality

Pros:

• "The beds are so comfy. The king size beds in the deluxe rooms are amazing."
• "Room was spacious and clean."
• "Room ready upon early arrival."
• "Our room was big with a huge bed, nice and clean and with a sea view without paying extra."
• "The bathroom with an over the bath shower was nice and clean."
• "Rooms were clean, large and couldn't have been better."
• "Room was very tidy upon arrival and was very impressed with the quality of the room for the price."

Cons:

• "The wet room floor and toilet were dirty."
• "After paying £270 for a 4 star hotel I would have thought my bed wouldn’t slope from left to right by 2 inches."
• "Dirty room which wasn't serviced at all. Stains on towels, stains on carpet. Sticky surfaces."
• "The entire bed is just not serviceable and should have been ripped out and replaced with something newer."
• "Poor service, unclean rooms, chewing gum on the floor and mold in bathroom."
• "The room was not the one I booked online very dirty and carpet was disgusting."
• "The room itself wasn’t clean at all! There was dust everywhere and yellow stains on the bed sheets."

Customer Service

Pros:

• "Staff very welcoming and friendly."
• "Staff were polite, professional and friendly."
• "Fantastic lovely rooms very clean. Staff very helpful went out of there way to help."
• "The lady managing the swimming pool and its reception was the most helpful, loveliest person we've ever met."
• "The receptionist was excellent and made us very welcome when we arrived."
• "All of the staff are so nice and they helped us on our stay."
• "Staff very friendly and breakfast excellent."

Cons:

• "Restaurant wouldn't serve us as we hadn't pre booked, despite enquiring about this at checkin."
• "All told, the worst customer service I've ever experienced in a 4* hotel, thanks for ruining our Xmas expectations."
• "Had requested an accessible room for my disabled wife but this was not offered till I requested same."
• "Very poor service from the staff."
• "Reception staff never ever smile."
• "The front-of-house staff clearly need training in the basic customer care skills, they certainly fall far short of 4-star service."
• "Staff couldn't be bothered to help with directions."

Value for Money

Pros:

• "Hotel is very good value and excellent location about 15 mins walk from Blackpool Tower."
• "For the price this is a decent hotel."
• "Room was very tidy upon arrival and was very impressed with the quality of the room for the price."
• "Our room excellent price for what we paid for it was very clean very fresh."
• "Room perfectly acceptable for the price, clean, fresh room."
• "All in all for the price we payed it was very reasonable."
• "Room was only £49 and review based on this good value."

Cons:

• "The hotel is sea front but has no sea facing rooms!!"
• "Additional hidden charges for parking."
• "I paid £140 for one night it was an absolute rip-off."
• "Paid £466 for a family room (2 adults 2 kids)."
• "Had to pay £7 for parking on top of the hefty room price."
• "We’d paid £500+ for a family room and £200 extra for another."
• "This hotel does not replicate the amount they charge for using their facilities."