Ford at Peoples Speke Reviews Summary

Customer Service

Pros:

• "Absolutely brilliant customer service at Peoples, Speke."
• "Amazing service from Anne-Marie today!! Honestly I couldn’t have asked for better customer service."
• "The staff are friendly and professional, always check to see if you are OK, is anything needed while you waiting."
• "Fantastic experience from start to finish."
• "Customer service is second to none. I bought my car in bootle and bring it here for inspection and servicing."
• "Andy Bennett in Speke when I bought my new car. Couldn’t have asked for anything more."
• "Had an excellent experience with zafar from speke branch from ordering and picking up the he couldn't have done any more for me if I could give more than 5 stars I would."

Cons:

• "Customer service none existent."
• "Spoke to a parts advisor called Bobby to order parts over the phone. He was most unhelpful and refused to take payment for the parts over the phone."
• "Upon conversion with Robbie, he appeared to be limited in knowledge about the B max and offered little to no tips, pointers and even the generic essential features about the car."
• "Tried to buy a used van from these clowns on a Saturday. Was told that commercial sales are closed at weekends."
• "Terrible service, Terrible Human Skills, Neil (dealership manager) spoke to me as if I was dirt on the bottom of his shoe, I treat my dog with more respect than he spoke to me, if you’d like to be spoken to horribly then fords is your place!!"
• "This place is a nightmare. The staff seem to think they are more important than their customers."
• "Very rude staff on the service reception. Lacking in basic politeness."

Sales Experience

Pros:

• "I’m really happy with my purchase and would highly recommend the showroom to anyone searching for a car."
• "Will recommend to friends and family."
• "Recently phoned this dealer about an advertised Ford Focus that caught my eye and the Salesman a Will Aubrey was probably the heartiest young man I have ever come across."
• "Thanks again, 5 stars from me, would definitely recommend."
• "The salesman Sam was superb, I will definitely be back for my next car."
• "Will Aubrey is a great ambassador for PeoplesFord Speke and was a pleasure to deal with."
• "I have had the best experience here with Zafar Mohammed he has gone above beyond to help me get the correct car."

Cons:

• "When we were getting car off them they couldn't do enough, as soon as they realised next car wasn't from them, didn't even offer a drink of water, machine not working."
• "Throughout the process he was distracted by another client that he was also dealing with and frequently left the car to ourselves for long periods of time."
• "Disappointed that a question sent was not answered, rather they persisted phoning, which I didn't answer, I just wanted the answer via email, txt."
• "Atrocious service, felt like they were reluctant to speak to us let alone make a sale."
• "I would never take my car there to get fixed honestly and even when you complain anything it gets brushed under carpet."
• "Went in to buy a car never been to Ford before so wasn’t sure what I was looking for, the man serving me said our budget was too low."
• "Shocking experience. Where to start."

Vehicle Quality

Pros:

• "But unfortunately I brought a 15 plate Fiesta ST-2 with a mere 13,800 on the clock and one owner was informed it was a car that they knew and had sold to the previous owner all look well in the Garage and the car drives spot on with no faults."
• "The car itself was excellent condition very clean and competitively priced it had heated seats which is my wife's must have in the car."
• "I bought a used Mini Countryman, which was so beautifully presented it looked better than new!!"
• "I’ve always used Ford for my last 2 cars that have lasted well one being 10 years an the other 7 years."
• "Part exchanging my old car was really straight forward as was purchasing my new car and arranging pick up, everything was extremely smooth and well organised."
• "I recently bought a used kuga from this dealership. Very smooth sale. No problems what so ever."
• "Upon collecting the car which had been serviced and looked like a brand new car."