ODEON Silverlink Reviews Summary

Staff and Service

Pros:

• "Great Staff, Amazing quality in the cinema."
• "The lady that served us our snacks was the happiest friendliest person I've been served by in a cinema!"
• "the staff are all help and friendly."
• "Staff supper helpful and pleasant."
• "All the staff are extremely friendly and helpful on arrival and I think that sets the tone nicely for the film you are about to see."
• "Brilliant customer service today from Richard."
• "Wonderful members of staff, always willing to help."

Cons:

• "there was nobody with supervision skills to speak too."
• "the usher was rude."
• "Then the man proceeded to say rude comments about our outfits."
• "We waited in the queue for the main concession stand for 10 minutes only to find out in a very rude manner that the bar was in fact open."
• "we were asked to leave our seat and rudely asked to take seat in the bar."
• "I go to complain TWICE at reception and they tell me they will try sort it out just to get rid of me."
• "Waiting to get someone who knew how to work limitless then getting the price wrong for my two kids charging one as a teen and the 13yr old as an adult but since we where missing the film i failed to notice until we left."

Facilities and Cleanliness

Pros:

• "Odeon facilities up to date electronic check in - can pre book via the odeon app or website."
• "Seats were lovely and clean, and very comfy."
• "Lovely cinema, really trying hard to keep everyone covid safe."
• "The place was pristine and tidy."
• "Lovely and clean cinema."
• "The rooms themselves were clean and the screens were good quality."
• "Had a lovely evening here, staff were very polite and helpful couldn't fault it at all."

Cons:

• "Screen 2 was absolutely shocking, I lost count of how many seats were damaged."
• "The screen wasn't cleaned from the previous film so it was a little crunchy underfoot which let the cleanliness of the venue down a little."
• "While I am fairly sure it was as clean as it could be, it looked very uninviting due to deep stains and/or marks."
• "The interior seriously needs an upgrade. Very dusty and tired."
• "The rest of the place seems shabby and could do with a refurbishment especially the bar area."
• "Looks like it is ready for either a really deep clean or seating renewal."
• "No toilet roll in the ladies loos."

Price and Value

Pros:

• "Very reasonably priced at £5 for standard screenings."
• "Great value for money for the experience."
• "Best cinema I've ever been to, all at a great price."
• "I think that their new policy on ticket prices is awesome!"
• "Cheap Mondays are really reasonable at around £6 a ticket."
• "I spent almost £40 the last time I went to the cinema with my girlfriend, but this time two tickets cost just £12 and the snacks around £10 so I think this is an awesome place for value."
• "Plenty of parking and decent choice of restaurants near by (Pizza hut, Nando's etc). Reduced pricing to actually make cinema affordable."

Cons:

• "I will no longer recommend this cinema until the ticket costs go down as the tickets now often cost twice as much as just buying the films you want to see digitally or on blu-ray."
• "For a family of 5 price was over £50 to watch a movie which is pretty steep in my opinion, that's without treats etc."
• "No off peak discounts, so called 'Blockbuster pricing adding up to £2 per ticket to £10.50 std walk up admission', not to mention rip off food prices."
• "£10 for an adult ticket to watch a film and nearly £5 for some ice cream. Come on!"
• "We've always used the silverlink odeon but since lockdown it has turned to daylight robbery £4+ for a soft drink and £11 for the equivalent of a pint of cheap beer."
• "£8.50 for stale nachos, not worth the money or the 20 minute queue."
• "The food and drink is pretty expensive."

Experience and Comfort

Pros:

• "Everytime my wife and I have visited the Odeon Silverlink we have had a very enjoyable expierence."
• "I really enjoyed the movie which was spectacular But l found the volume much too high therefore reducing the pleasure."
• "The sound and screen is second to none as well as the service and friendly staff."
• "this is the best cinema experience we have ever had as a family. loads of free parking and disabled parking outside."
• "The Cinema experience itself was more than comfortable with places to eat and snack."
• "The adult recliner seats are excellently comfy with back and leg seat adjustment, cup holders and moving trays which can be placed to your liking."
• "The Imax screen is just pure quality, the sound is loud, thumping bass, feel it in your gut type of sound."

Cons:

• "Played the wrong movie... worst experience I have had at a cinema in my life."
• "Also hand rests are wobbly and not a a comfortable viewing."
• "A bit disappointed with my experience today... we had to gather all our stuff up and head to Screen 1."
• "when the trailers started I instantly knew the screen was blurred."
• "The seats were a little worn but really comfy, the picture was great but just found the volume a little too loud and slightly muffled at times."
• "The seating position is uncomfortable as you are forced to sit bolt upright."
• "The imax screen wasn't calibrated correctly."