Five Guys Birmingham New St Station Reviews Summary

Food Quality

Pros:

• "Wow I have never tasted a hot dog as good as the one I had today from five guys."
• "Those are so delicious and Hot. Especially, we loved their FRIES..!! That taste was ultimate and absolutely different from other branded fries."
• "The burgers are amazing and so juicy and the fries are just the best ever."
• "The beef burger meat quality was the best I’ve ever had- delicious with all the toppings you want."
• "The food lovely. Fresh and plentiful."
• "Freshly cooked, full of flavour, gluten free if you order protein wrap or bowl style."
• "These burgers are expensive but well worth the price....these are proper burgers!"

Cons:

• "Horrible fries never cook properly and sandwich cheese never melted."
• "The hotdogs are overcooked and the burger and its buns are equally as dry."
• "Patty freshly prepared and juicy but lacking in taste (same as the extras)."
• "Burger was pink in the middle and fries were really greasy."
• "The grilled cheese was burnt."
• "The fries were so soggy and brunt the next min I got the order packed which seems like it’s not a freshly cooked one."
• "Probably the most disgusting burger I have ever had - cold, soggy, weirdly sweet bun, dry patty."

Service

Pros:

• "The staff still failed to bring our drink until we had almost eaten our food."
• "This store has a wonderful combination of tasty food, amazing atmosphere and customer service."
• "Tasty snacks, friendly service without feeling forced."
• "The staff were very polite, and food was made quickly."
• "The staff was very enthusiastic, they ask us for everything."
• "The staff are so kind and quick."
• "Great service and fast. Good range of options for food and especially drinks."

Cons:

• "The staff was rude and had an attitude as if to say 'we should know already where to go'."
• "Rude Manager, when interviewing to work here snickered and made snarky comments as to my future prospects within my education."
• "Food was nice service was shocking took about 15 minutes to be served was only one in the queue the guy serving was on his phone."
• "Seems as if customer service has dropped."
• "Closing times say midnight but closed by 10.45, ridiculous, didn't get anything to eat because by the time we walked here everything then closed at 11, waste of time."
• "An overall letdown, slow service, food just chucked in the bag with no care at all."
• "Looooooooong waiting time. They did 1 burger every 5min!"

Price

Pros:

• "Love it. A little on the expensive side but awesome all the same."
• "Expensive but definitely worth the cost."
• "Food and service are second to none, some people complain about the price but you get what you pay for."
• "Its really worth for the money you give."
• "It is on the expensive side, but you get what you pay for!"
• "Pricey for fast food, but exceptionally worth it."
• "If it was a bit cheaper it would be perfection."

Cons:

• "Absolute waste of money, when we orders this veg sandwich on the menu. It’s bun + lettuce tomatoes and mushrooms with ketchup. No patty."
• "The burger and chips tasted good, what wasn't good was the £15 price tag for a burger and chips, how can you justify that, a cup of chips/fries for almost £5?!"
• "For a burger joint it is rather pricey, £6 approx for an average burger (with no sides)."
• "Ridiculously expensive for basic food! Would have had better value for money from McDonalds!!"
• "The burgers are excellent here, although it is very expensive for what it is."
• "Well it’s good my friend requested it to me and it was nice It was way to overpriced tho."
• "It’s way overpriced for what you get, and in all honesty I couldn’t even finish the burger."

Ambiance

Pros:

• "The restaurant is bright and clean, with an American theme."
• "The seatings are spacious and lovely."
• "This store has a wonderful combination of tasty food, amazing atmosphere and customer service."
• "The place is always clean, felt safe during these strange times."
• "Lots of seats available, bar and table seating."
• "The restaurant was beautiful and they have lot of Tables and chairs."
• "It's kept clean and is run well, within the busy area it's situated you can be calm whilst spending your time here."

Cons:

• "The place is a bit soulless, and reminds me of eating in an NHS hospital."
• "The food is awesome... But the toilet facilities are just disgusting... Broken seat, and it's not kept very clean."
• "Then we get to the state of the place by the end of the day, absolutely disgusting, get the staff some bins like they've been asking for so people can clean up after themselves."
• "Shop floor was extremely clean but as seen from standing in the waiting area behind worktop looked messy."
• "Birmingham broad st. Food good as usual.but have to say the dirtiest one I have ever been in. Dirty tables, peanuts everywhere, wrappers on the floor."
• "The atmosphere was as bad as McDonald's, the tables were dirty, the place looked cheap and nasty."
• "Came in to the grand central station planning on eating here. Stepped inside to look up at the menu and immediately felt intimidated by staff staring and waiting for us to make our choice and then laughing practically as waiting on choice."

Customer Experience

Pros:

• "One burger and one hot dog with little fries shared, plus a bottle of Brooklyn each... A great way to start Saturday night!"
• "Decent burger place! Very nice milkshakes, probably the best you can get."
• "Supports local business clearly states where ingredients are from, usually local farms."
• "Posh burgers, great selection of toppings and fresh chips from an identified farm."
• "Lovely burger. Dirty and satisfying but without grease running everywhere."
• "The burgers are large and very tasty."
• "The fries are good and abundant, the burger is succulent and they let you put into it as many toppings as you want."

Cons:

• "They absolutely refused to refund me. They basically stole money from me."
• "Would not recommend as a vegetarian (might seem obvious to some)."
• "Just be warned their chips are dried in peanut oil."
• "The chips were like toenails!"
• "Only one item was vegetarian which is still better than nothing."
• "The fries are supposed to be something special but they're just cut from unpeeled foreign potatoes rather than ready bagged."
• "The chips were way over salted, almost to hide the flavour."