Address: Unit SU528, The Bullring Shopping Centre, Birmingham B5 4BU, United Kingdom
Phone: +441216430215
Rating: 4.3
based on 266 reviews.
Food Quality
Pros:
"Fantastic burgers! It is expensive for a fast food place but it was totally worth it."
"The vegetarian burger with cheese is great especially with jalapeño peppers. Melts in the mouth."
"Five Guys burgers are juicy, tasty and by far the best I've had from a restaurant."
"The food is outstandingly tasty and the chip portions are more than you could ask for."
"Best burgers I have ever tried. They were so fresh and tasty."
"The burger itself was made in front of me, and was amazing!"
"Really top quality burger and the chips are incredible."
Cons:
"Burger wasn't hot when I got it."
"The burgers were ice-cold, and the chips were just as frigid."
"Burger was ok, chips though tasted like ransid oil, overcooked."
"The food gave me indigestion. I think it was the crispness of the bacon."
"Way too much salt on fries."
"The food is nothing special honestly wish we'd just gone to Maccy d's."
"Actual burger is too fatty and not cooked well. Bacon was nothing but crunch. Fries were underdone."
Service
Pros:
"Despite having little to no customers due to the pandemic restrictions, the staff were friendly, made great conversation and had an overall positive attitude."
"Friendly service at the Till also!"
"First class service from a cashier called Morgan. Very polite and friendly."
"The level of service was exemplary, and despite it being 10 minutes to closing, no-one rushed me."
"Service was very fast, just what we needed as was in a hurry."
"Great service, fast, efficient and friendly."
"Customer service was great! People were all so happy and cheerful: customers and workers!"
Cons:
"It took ages to arrive for some reason."
"When we tried to complain the staff said that’s how it comes."
"Staff were grumpy and quiet when calling orders out."
"The service was really slow."
"Service was the slowest I've ever experienced."
"Waiting 15min to get the wrong order wasn't something I'd expect from this chain."
"Rude manager, I don’t understand how five guys made him a manager."
Price
Pros:
"Prices are good, maybe slightly high but worth it for the quality of burger."
"So so good, some folk say it's pricey compared to other burger joints, but it is not to be compared to one of those places, this is a quality product. A premium burger place."
"They are more expensive than their counterparts but the quality is greater. You get what you pay for..."
"If you are willing to spend a little more for your lunch, you might want to try this place."
"Prices are slightly higher than expected, but well worth it."
"Overall worth every penny."
"If you've got the money, I'd highly recommend Five Guys."
Cons:
"Overrated burgers not worth the mortgage payment you need to buy one."
"Very very very overpriced food."
"Seriously overpriced! The burgers are nice but nothing special, not really much better than you could get at burger king so the cost is nowhere near justified."
"It is costly—£ 16 for a small burger, medium chips and a drink."
"Was expensive for what it is and that's a fast food place £32 for two burgers one portion of chips and two milkshakes."
"Way over priced for low standard food nearly £30 for a burger and chips a child's hot dog a chips a coke and a bottle of water in would of cost me a tenner at burger king or McDonald's for the same food."
"Too expensive burgers £4 and over just for 1 milk shakes nearly £5."
Ambiance & Cleanliness
Pros:
"Table was clean, and so were the surroundings."
"Place was absolutely packed, but even with that we only had to wait ~10 minutes for 5 burgers and chips."
"Staff friendly and restaurant v clean with food cooked in front of you."
"Overall a nice clean place to dine."
"The venue is clean, from entry to open kitchen to toilets, fabulous decor seating areas, exits, covid restrictions in full swing."
"Place is maintained clean despite its location so 👍"
"Spotlessly clean, social distancing in place, one way system, waitresses wearing masks."
Cons:
"Felt bad for the staff because there was a guy begging in there hassling young kids for money."
"The place is not comfortable."
"The atmosphere was not good either and to cap it off beggars coming to your table asking everyone for change so would not visit again."
"Flies were everywhere and kept landing on the food."
"The restaurant was filthy, with heaps of rubbish on tables and food on the floors."
"The major thing I didn't like was that a lot of tables were really dirty even though it wasn't a busy day."
"The noise levels coming from the kitchen and drinks machines made it impossible to hold a normal conversion."
Menu & Options
Pros:
"There is also a massive selection of soft drinks."
"They redefine the meaning of fries. They are cut and fried ot day and always fresh."
"Definitely one of the better fast-food chains in terms of their burgers."
"The burgers are very nice. I like the ability to choose your toppings which are also free, ranging from grilled onions to mushrooms or jalapeños."
"Burgers were absolutely delicious, you can choose exactly what toppings and sauces you would like to have on your burger."
"The chips portions are massive."
"Chips are very good and portions are large."
Cons:
"No chicken items on the menu."
"Overpriced for soggy buns, too much ketchup and shocking presentation."
"The fries were undercooked."
"Overrated and overpriced fast food. Hot dogs are not worth the money in terms of size, price and quality."
"The only vegetarian burger is vegetables put into a burger bun and tasted like boiled mushroom with Lettuce, I would not recommend it."
"The vegetarian option shocking... mushrooms on dry bread veggi option make a veggie girl wanna grab a burger at Mac d."
"What a terrible place, chips cooked in peanut oil which effectively excludes anyone with nut allergy due to likely cross contamination."