"The staff are almost always friendly and provide a good service."
"Lovely little café with super friendly staff and very reasonably priced considering it's location."
Cons:
"Two very rude female staff, we were completely shocked the way those two served us."
"Whilst there, pop across to the Hairy Coo, a nice little shop, with a good range of Highland themed gifts."
"Poor coffee and rude ignorant service."
"Service can be very slow especially if only wanting to takeaway as all the staff seem to work the coffee machine instead of manning the till creating long queues at busy times."
"Although my caramel latte macchiato didn't taste like caramel at all."
"It was busy when we arrived and had to queue for a while."
"Very dirty and unhygienic chopping board, floor was covered by dirt and pieces of cakes/ toast."
Toilets
Pros:
"Toilets are available 24 hours and well appreciated by our family!"
"Perfect north bound stop for food (super cafe), picnic tables, very clean toilets."
"Toilets clean and spacious."
"Toilets clean and well looked after."
"The toilets at the foot of the cafe are equally clean & well stocked."
"Always a toilet available 24/7 here too."
"(Ladies) toilets are clean and pleasant."
Cons:
"Not very clean shame this wasn't given any improvements when they updated the ladies toilets."
"The only reason I'm not giving it 5 stars is that the toilets were in desperate need of cleaning by the time I used them."
"The normal toilet facilities were gross."
"Toilets are not operated by Ralia and need some serious updating, there is a charge to use them too."
"Toilets were not in good condition."
"Been visiting on and off for years. Seen the ups and downs. Recently visited, whole place looks very tired. Toilets very disappointing."
"I’ve been stopping at Ralia for years but was shocked to find the 50p charge to use the toilets."
Food and Drinks
Pros:
"Me and my boyfriend had a sandwich. They were great and super tasty."
"Very tasty sandwiches and soups."
"Had very tasty soup and excellent espresso takeaways today as sitting in wasn't an option. Friendly server."
"Such a lovely cafe on the A9 going through the Cairngorms, freshly made coffee, sandwiches and cakes to eat in or take away."
"Good freshly made food, we had the Homemade Tomato & Basil soup with Pastrami sandwiches."
"Good quality ingredients but a little bit expensive for the sandwich that I bought."
"Food quality was excellent and a great choice."
Cons:
"Not huge choices of food but what they have is nice enough."
"The soy flat white was also burnt to the point the milk stuck together- forming a lumpy soy layer."
"Very little on offer. Only offer take out. Very disappointing."
"No hot food on offer which was disappointing for us."
"Limited options for coeliacs, my wife had a bag of crisps and a piece of Lazy Days millionaire shortbread which isn't nice, so no healthy option."
"Too expensive almost £20 for 4 tiny coffees and u need too pay to go to the toilet that's a joke."
"Great place to sleep in the car park away from the road if you've had a long drive."
"Good location for a stop between Perth & Inverness."
"Great location, just out in the nature."
"A welcome break in beautiful surroundings on our way to Loch Ness."
"Lovely setting and nice woodland walk, just off but safely away from A9."
Cons:
"Would be good to have more outside lighting."
"Nice. Car park could be better signed."
"Had lights outside building but very dark from car park best to use torch."
"Not really that signposted from the North, but take the most southern exit to Newtonmore and there will be a sign for the cafe immediately you turn off the A9."
"Take care leaving the car park, visibility could be improved at the expense of a couple of bushes."
"Only 4 stars as toilets are chilly and haven't seen a refurb in over 45 years (literally) - maybe they should be a museum exhibit?"