ODEON Luxe Telford Reviews Summary

Seating Comfort

Pros:

• "All new leather recliner seats."
• "Very comfortable reclining seats which make for a great movie watching experience!"
• "Fab now this has been refurbished. The reclining leather seats are comfy and have lots of room."
• "This is now a leather-recliner only cinema and you can't beat reclining while watching a good film."
• "Really impressed by the wide, electric reclining seats with all the leg room you could possibly need and your own table for snacks and drink."
• "The new seating is incredibly comfortable, and relaxing."
• "The seats recline all the way back!"

Cons:

• "The button on the recliner seat is in the wrong position, one I'm a big bloke and two I like ball spread so the switch gets activated by my leg."
• "New chairs are comfortable but dont sit on front row if you suffer with headaches or migraines."
• "The seats can move with clicking buttons but unfortunately my seat wouldn't work."
• "Good refurbishment going on but somehow they’ve managed to make the seat more uncomfortable!"
• "Seats are not fatty friendly as mini table cut into my side and i was forced painfully to sit on centre partition between 2 seats."
• "Not for me I'm afraid. The air conditioning was blowing very cool, and my reclining chair only had 2 positions, flat or standard which I found uncomfortable."
• "The seats on front row are too close to the screen. Got a neck workout watching the film."

Cleanliness

Pros:

• "lobby and whole site is pretty, and very clean."
• "The cinema itself was insanely clean for such a large and busy building."
• "Clean cinema when in the screen room."
• "Walking in, you instantly notice how much space is around and how clean the establishment is."
• "The staff are great, the place is very clean and tidy with no large queues or waiting around."
• "Place looks clean."
• "Large cinema with extra large leather reclining seat's. Very clean and tidy inside."

Cons:

• "Unfortunately the place was filthy."
• "The state of the floor was shocking, all the food, mess and rubbish from the previous day must have just been swept under the seats."
• "Toilets are disgusting at best and other public areas like Coke machine can be very untidy."
• "The toilets were worse, with an overflowing Sanitary bin spilling soiled contents onto the floor."
• "The facilities weren't as clean as would be hoped."
• "Inside the floor needs cleaning regularly, my feet were literally sticking to the floor in the foyer."
• "The toilets smelt bad and in the film room, there is popcorn on the floor and the chairs."

Staff and Service

Pros:

• "Lovely comfortable seats and staff very helpful."
• "Staff helpful. Shame we couldn't not park in the disability bays right outside the doors."
• "Really friendly staff."
• "Superb cinema, really comfy seats, excellent service at the counter."
• "Staff are friendly and helpful from arrival to exit, without being pushy."
• "What a lovely guy. Was so helpful and pleasant."
• "Staff couldn't apologise enough. Brilliant place."

Cons:

• "The cinema itself is great, the staff and current food ordering system are frankly below par."
• "Slow service due to lack of staff, and the ones that were there were more interested in each other than customers."
• "Negative...parking is a nightmare."
• "Find some of the staff lacking in helpfulness."
• "Unhelpful staff, just standing around not doing angling."
• "Pity that the cinema was let down by not enough staff on the front snack stand."
• "Service was slow and unhelpful."

Value for Money

Pros:

• "Friendly staff, cheap considering it's a ODEON Luxe."
• "Excellent seats and reasonable value."
• "Relatively cheap cinema."
• "Amazing value for money, seats are great, Screen size is perfect."
• "Most ticket receipts offer 40% off your next showing! So keep your ticket studs!"
• "Price is reasonable and competitive at around £11.75 a ticket for the full on Dolby Atmos isense 2D with recliners."
• "Ticket price very pocket friendly compared to other. Around 6-7 £ in general."

Cons:

• "Snacks and Drinks are way overpriced."
• "It's completely obnoxious that they charge a laughable amount for soft drinks and not allow refills."
• "Very expensive £35 for 2 tickets to watch the flash."
• "The drinks/snacks were ridiculously overpriced."
• "Stealth increases of prices is not acceptable, everything gets more expensive with each visit."
• "£2.75 for a 500ml bottle of pop is daylight robbery."
• "Expensive........ £19.95 for 1 adult ticket."

Facilities and Accessibility

Pros:

• "Visited the Odeon Telford several times, I have found the accessibility for wheelchair users very accessible from parking to entering Odeon Cinema."
• "Incredible cinema! Sound is amazing, screens are huge."
• "Fully adjustable seats with a little table for your snacks!"
• "Wheelchair spaces are larger too."
• "I am disabled and have to have a mobilty scooter. Access is good and the staff are very helpful."
• "Good social distancing in place, staff friendly and helpful."
• "Foyer spacious and level, no steps so I imagine is good for wheelchair access."

Cons:

• "Careful visiting here as the car park has a small sign at the gate saying pay by cash only, by which point you are committed."
• "Sound way too loud and distorted in most screens."
• "Not sure if the lights were supposed to be left on during the movie but it affected the viewing experience as it was too bright."
• "Disabled people are forced to sit with just one person so if a family came in like ours they would have split us up."
• "Also, they have closed the carpark so was a nightmare to find somewhere to park."
• "Parking during work hours is horrendous which is a big shame."
• "Car park can fill up easily."