Haute Dolci Reviews Summary

Food Quality

Pros:

• "the food was amazing!!"
• "She recommended one of the desserts and it was incredible."
• "The Fondu at Dolci was fresh, great selection, and great platter to be shared by all."
• "Crispy and fresh, they were a highlight of the menu."
• "Such lovely desserts! I tried their new chocolate pancakes which were delicious!"
• "The waffles were pretty good. Not too sweet and very crunchy outside but soft inside."
• "The sticky toffee pudding topped with strawberries and vanilla ice cream is one of the best desserts I have ever eaten."
• "The desserts are of the highest quality and the price is great."

Cons:

• "The Lotus Biscoff was yummy! The Come Get Me, warm chocolate tart with a side of gelato."
• "The crepe was nice but could have been better with more Nutella drizzled inside."
• "I tried only the pistachio milk cake and it was a proper proper letdown."
• "Desserts are not something out of this world I would say.. simple waffles and crepes rolled with the usual chocolate and strawberries and syrups with an icecream."
• "Amanda the chef was very helpful and apologetic but the standard of food being served here compared to the North is atrocious."
• "The waffle we had was dry and cold which was disappointing."
• "I ordered a softie ice -cream and was made to wait for 45 minutes after which I see the ice-cream is being handled without gloves."
• "Food wise no complaints. Customer service — hmm less than desirable."

Service

Pros:

• "We received amazing service from Alisha. She was professional and very attentive."
• "The staff went above and beyond, providing exceptional service that made the visit even more enjoyable."
• "Went for dessert with my sister, had a very pleasant experience."
• "Absolutely beautiful interior. Attended for my nieces 13th birthday & they took some beautiful photos using the decor in the background."
• "Style and substance! I was treated so well at Haute Dolci."
• "Fabulous staff and amazing food! My husband and I visited this beautiful restaurant last week whilst visiting the area."
• "Haute Dolci Wembley: customer service was great, thank you Charles for being on job and being patience with all 22 of us!"
• "The service from both workers: Alisha and Shams was really polite and respectful."

Cons:

• "Worst place I have ever visited in this country."
• "Understaffed.. Mismanaged.. Pity for 4 girls running a 50+ seater place all alone."
• "Rude staff, poor service and overpriced average desserts."
• "HORRIBLE experience. If i could give zero stars to this place, I would."
• "terrible, left before served as we were completely ignored."
• "The service was poor and below par. We had to wait almost 20-30 minutes to be served."
• "Very excited to have Haute Dolci at Wembley Park. You feel special from the movement you are about to step inside."
• "The service was very disappointing. The staff were not well trained and have no courtesy to even apologise for their tardiness."

Ambiance and Decor

Pros:

• "the workers were also really sweet, and hopefully they all get paid nicely for their hard work."
• "The decor is stunning 😍"
• "The attention to detail in every aspect was truly impressive, from the decor to how the dishes were presented."
• "It was a very cute place, decorated beautifully."
• "The interior of the place is beautiful, really lovely decor and furniture 🤍 overall a wonderful atmosphere"
• "A beautifully decorated dessert place offering yummy treats for all."
• "This is by far a unique ambiance where luxury, style and taste come together and leaves you with a wow factor."
• "The design of this place is immaculate. The finishing touches give it a very high end feel."

Cons:

• "They force you to pay for water."
• "The manager started having a discussion with a staff regarding to their scheduling at the table next to us."
• "The desserts were tasty if a little too sweet- I had the French toast with maple syrup and it was nice."
• "I asked for tap water as the desserts and drinks were all rather sweet and the waitress had the gall to say that they don't serve tap water."
• "Went for dessert with my girls & we noticed that the waiter was obviously eavesdropping behind as kept wiping the counter."
• "Too crowded, not really managed properly."
• "I tried the cheesecake, but it had rotten berries on top, ewww. The macaroons were dried and hard like rocks, absolutely tasteless."
• "The food was nice and delicious, the waitress was nice even agreed to take our pictures 📸 and it was so good 👍 😋."