Creams Cafe Enfield Reviews Summary

Takeaway Service

Pros:

• "Very impressive for a takeaway order, normally by the time you get home you would expect the waffle is super soggy and nasty but this was good as new!"
• "So I'm going to review this from both eating in and takeaway from Uber Eats. Eating in had no issues and food was great as expected from them."

Cons:

• "I always order bubble tea from here on uber eats but today it was awful."
• "Ordered through uber eats and it was meant to be M&Ms, chocolate chips and white chocolate sauce. This mess arrived ! Inedible."
• "Ordered via Deliveroo and this is how it came, the poor driver said sorry as they didn’t even bother to put the lids on properly."
• "Delivery Service is a joke! Placed an order on Creams website via Uber eats. Payment was taken, and delivery confirmed to reach me within 15-20mins."
• "I've just ordered CARAMEL AND TOFFEE RETREAT sundae Ice cream from uber eat,,,normally full in the cup comes.... they sent me Half OF CUP ice cream very small Portion FOR £8.45!!!!!!!!"

Customer Service

Pros:

• "I'm a big fan of Creams in Enfield Town. They offer a delightful selection of desserts, including ice creams and mouthwatering cookie dough creations. The service here is consistently excellent."
• "The food was nice but the service from one staff member was a bit snappy and curt. The staff member who served us our sundae was so cheery! Overall a pleasant experience."
• "This place is absolutely amazing, they have a range of vegan choices and give special care to customers with allergies. The staff were all nice and friendly and our food came in literally 2 minutes."

Cons:

• "Poor customer service. We’ve been here a few times as well as other branches, and the food is fine and normally done to a good standard, but unfortunately we had really bad customer service today."
• "The staff are very impersonal, and if you go there late at night you feel like an inconvenience more than anything."
• "Customer service is absolutely poor. I had a puppy with me and I had no Intention of coming and eating in. I stood by the door and a very rude staff member told me to get out."
• "Ordered a crepe came hard (they used previously cooked and heated crepes) when i took and explained them the crepe was hard they didn't even apologise and spoke with an attitude, staff is extremely rude."
• "Customer service is none existent from front of house staff Jennifer today. As a party of three we asked for a booth, as my daughter is heavily pregnant and wanted to sit comfortably. Jennifer said the booth was dirty and needed cleaning."
• "Never had such appalling customer service at your enfield branch. Wasnt happy with the quality of the food. The girl I spoke to was rude, uninterested and unhelpful."

Food Quality

Pros:

• "Love the desserts here, their waffles are lovely, light and not too sweet. It’s my go-to anytime I fancy a sweet treat!"
• "I visited this creams the other day and it was a very pleasant experience. We ordered a cookie dough, waffle, and crepes. They were a good serving size and the service was excellent."
• "Waffles here are amazing, really thick waffles, classic Nutella and banana waffle is tasty (can't go wrong with a classic!) Make sure you go on an empty stomach because it is very filling."
• "Fantastic place.. lots of choices and very clean service.i had oreo waffle it was delicious .staff were friendly and helpful although it was extremely busy."

Cons:

• "Ordered through uber eats. I'm in N21. They forgot to give ice-cream for the cookie dough. The cookie dough wasnt nice. Overall bit dissapointing."
• "Really disappointing. First time ordering at this branch and the portion was very underwhelming for the price."
• "Very disappointed with what we got, we ordered an oreo sundae fundae whilst out but was given a tiny cup smaller than a mcflurry with barely any oreo."
• "Their new bubble tea is a scam!! Taste is awful and it’s like drinking tap water!"
• "Product was good. Service was poor, impersonal and lacking. Have to order at the till and queue for 10 minutes on a Sunday afternoon."
• "Ordered through uber eats and it was meant to be M&Ms, chocolate chips and white chocolate sauce. This mess arrived ! Inedible, like they put the whole jar of chocolate sauce on it."
• "I came in with my family and it was very busy. We were greeted at the door and seated within seconds! The staff explained the menu to me and explained how to order."