Cineworld Cinema Telford Reviews Summary

Cinema Experience

Pros:

• "Went to see Andre Rieu Christmas concert. Lovely and clean cinema."
• "Very clean, comfortable, up to date."
• "Refreshments available including ice cream and pick & mix."
• "Brand new cinema in town with friendly staff and service."
• "Clean, and always friendly staff."
• "Toilets were clean and presentable."
• "Convenient to access from the shopping centre. Cinema seemed nice and clean inside."

Cons:

• "For imax lovers this is not a real full size IMAX screen nor banked seating."
• "Horrid place, I'll stick to the odeon cinema from now on."
• "The management have no honesty or integrity and are full of lies and are not fit to work for your company."
• "Standards Slipping!!! Confectionery machines breaking down with no snack substitutes available, dirty toilets."
• "Paid over £9 a person for a screen (No.6) the size you see in the town hall."
• "The front three rows of 35 seats were not in use during the film but the power rich employee packed everyone in like sardines towards the rear of the screen."
• "Sticky floors, no parking, staff have no manners."

Staff and Service

Pros:

• "There are some amazingly helpful staff amongst no doubt shining above this review."
• "The staff were extremely helpful and pleasant."
• "The staff here are always pleasant and welcoming."
• "He was very helpful and would certainly recommend this cinema based purely on customer service and the way we were looked after."
• "Always enjoy coming here. Staff friendly chairs comfortable."
• "A first rate cinema with friendly and helpful staff."
• "Staff always polite and welcoming."

Cons:

• "The staff were helpful, sorted the issue out, apologised and gave us all a free return ticket to make up for the inconvenience."
• "Been a Cineworld cardholder (Black) for four years now... not renewing and plan to cancel and move loyalty to Odeon in Telford, as have many people I know of, the staff here are rude."
• "Unfortunately rude staff, bottles and popcorn still left out in cinema room."
• "Staff are rude and unprofessional and they definitely need to brush up on their customer service skills."
• "Never enough staff on the tills and they have no sense of urgency when you do get to the front of the queue."
• "Staff coming in 6-7 times to scan the room during the movie, I'm not sure what they are looking for but it is distracting."
• "The staff are just poorly trained robots just there for the money."

Accessibility and Comfort

Pros:

• "There is a lift to allow disabled access to the cinemas."
• "Nice cinema, lots of leg room and comfy seats."
• "One of the best cinemas I've been to, I actually spent 6hours there."
• "Large, modern, high quality Cineworld cinema with full size Starbucks on the ground floor."
• "Good family deals available if you are a regular cinema goer."
• "All seats are comfortable and tiered steep so no one really blocks your viewing of the screen."
• "Plenty of leg room and room for wheelchair users."

Cons:

• "Nice and clean is the only good thing going for it."
• "The bottled drinks are extremely expensive though. £1.70 for a small bottle of water isn't great."
• "This location also has disabled access incase you require it."
• "Junior cinema - low price comfi seats."
• "I love going to this cinema. The seats are spacious & comfortable with ample leg room."
• "The only downside the pick and mix sweets was not that much filled up so there was lack of choices."
• "Seats are comfy, sound was great."

Value and Pricing

Pros:

• "Payable parking close by. Flat rate at southwater parking on a sunday is a £1."
• "The food and the drinks are good in the main with the jumbo hotdogs and crispy onions a joy."
• "Superb cinema. After visiting Odeon for so long, the idea of cineworld in Shrewsbury was saved for the best films."
• "Always get good service there, amazing food and drinks."
• "Great friendly staff ultra happy to help with any issues."
• "It has an excellent coffee house on the ground floor."
• "We went to see Topgun Maverick, and decided to try out the 4DX screen. It was an amazing experience!"

Cons:

• "And the snacks are pricey but that's nothing new."
• "The downside being the cost of the snacks etc expensive and could turn into a dear night out for a family."
• "The bottled drinks are extremely expensive though. £1.70 for a small bottle of water isn't great."
• "Popcorn prices are disgusting also."
• "Very pricey on the snacks and drinks though (hence losing a star)."
• "Went here to watch the new Hunger games film, looked at prices and thought they were a bit steep."
• "for double the price of Odeon £15 for a basic material no reclining chairs, why is there half the value, uncomfortable old style seats."