Address: 9 Lower Oakham Way, Mansfield, NG18 5BY, United Kingdom
Phone: +441623397888
Rating: 4.6
based on 195 reviews.
Customer Service
Pros:
"First class service from start to finish."
"Chris and Ian from Motorhome Depot in the North East provided an excellent service, ultimately finding us a buyer for our Motorhome at a price fair for everyone."
"It was very easy and efficient selling our cherished motorhome through Motorhome Depot."
"Paul was fantastic to deal with. Reassuring, professional and honest."
"Great service from Ash (& Malcolm). All promises kept in relation to servicing, providing gas bottle etc."
"We had a really positive experience buying our Motorhome through Motorhome Depot."
"Excellent service in selling our motorhome. Steve Williamson of Lincoln was friendly, helpful and thorough."
Cons:
"Purchased a motorhome from this company will never buy from them again."
"BEWARE, THERE IS NO AFTER SALE SERVICE. ONCE YOU HAND OVER THE MONEY, THATS IT."
"Absolutely awful people to deal with, I bought a motorhome from one of the outlets at the burton on trent depot off the dealer paul andrews and what a piece of work he is."
"Of course no responsibility was accepted for any of these issues and have since been told that the warranty given which I was insistent upon, aren't worth the paper they are written on."
"The van was dirty on collection and the hand over lapse as 'we haven't sold one of these before.'"
"It’s been problems after problems, work carried out to a very poor level, wrong materials used, parts taken off other Motorhomes."
"Not a good experience as a buyer."
Sales Process
Pros:
"We received a call from Chris around 40 hours after putting the motorhome on the market, to inform us that he had a full asking price offer."
"Motorhome beautifully presented with thorough service, all the documents, new mot."
"The MH was exactly as described & as it appeared in the extensive range of photos we were sent before viewing."
"Mark and Caroline found me a buyer within 2 weeks of their very high standard advert they created."
"Thank you Tara and Laura, you took the stress away from us again."
"Kevin MC Maw the local York/ Harrogate agent went about the process in a thorough and professional manner which ensured a true market value was achieved and in an expeditious timescale."
"I sold my motor home with the branch in Inverness, Scotland... They are very professional, friendly, helpful, courteous, trustworthy and honest."
Cons:
"Would not recommend, as I will not use again."
"They managed to book one viewing in 7 weeks and then were not available to conduct the viewing."
"Where to even start! I will keep it simple, stay well clear."
"Not good value for money. Would not recommend them."
"Contacted via phone and email and just completely ignored."
"Think twice."
"Put pressure on me to accept less but very reluctant to reduce their commission."
After Sales Support
Pros:
"Throughout the process we were supported & kept informed."
"Even better, after purchase the motorhome was delivered for us, and a full handover given."
"Peter from Motorhome Depot was very helpful and efficient, even though he was on holiday when we first contacted him."
"A great experience buying through these guys."
"We got £6500 more than the garage offered us."
"Would highly recommend MD if you’re looking to purchase a Motorhome or Camper type vehicle."
"Fantastic service, impeccable professional service from Chris who dealt with the sale of our van at every stage of the process."
Cons:
"Over a week now since I contacted this company... One week later I have still to hear, or have a reply for my enquiry."
"I have been trying to contact the office, leaving messages on answer machine and sending emails for a week now... My issue still outstanding after buying a motor home, they do not seem to care, no after sales support."
"Rubbish website. Very slow. Won't save search choices."
"I've never encountered a company with such poor customer service."
"AVOID - NEVER PAY A FULL AMOUNT UPFRONT WITHOUT VIEWING."
"But with no main lights for driving and only having the van six weeks and they wont help at all is not great customer service."
"Now into a third day of trying to view a motorhome through Ed, the Preston based franchisee. Absolutely no intent on getting an appointment for us to view the vehicle."