Adam Simmonds Reviews Summary

Frame Selection and Quality

Pros:

• "Their selection of brands and frames are like none other in London, all extremely high quality and different."
• "The designer brands they stock are luxurious and unique."
• "That’s why today his space in Pretty Primrose Hill has undoubtedly the most original selection of frames."
• "All the frames one would find there are unique different and by far the most stylish I’ve ever seen."
• "His store has an inventory of classic and original eyeglasses, but also eclectic and colourful ones."
• "Simply the best- wonderful range of designer frames from edgy sophistication to funky & unusual."
• "For the most diverse range of frames - not forgetting the first class knowledge, equipment and understanding in support of your eyes - look no further than Adam Simmonds in Primrose Hill."

Cons:

• "The frames are a little pricey, but you get what you pay for."
• "They were more expensive, but you only have one pair of eyes, so treat them accordingly. Definitely worth the investment."
• "Not the cheapest of places, and totally worth it."

Customer Service Experience

Pros:

• "Excellent service from a business that really cares about their customers."
• "Great care from the people that work here as well as the owner."
• "They have a fantastic selection of frames, they listened to what I wanted, made excellent suggestions and finally I have a pair of glasses I love."
• "Very professional service and your eyes tested with all the latest gadgetry."
• "Adam and team always deliver an incredible service end to end."
• "The service is quick, thorough, efficient and friendly with eye tests and lenses delivered speedily and precisely."
• "Absolutely amazing customer service from Adam and his team."

Cons:

• "I would never go back again or recommend it to anyone."
• "Making such prejudice remarks towards me and judging before an opportunity to even make a sale."
• "A very unwelcoming judgemental and pretentious shop."
• "However, they hugely lacked general kind customer service and welcoming any type of person."
• "The lady was so ignorant and rude to the point it was comical and embarrassing."
• "Very unprofessional company, I booked an appointment twice and on both occasions they phoned me to cancel it."

Professional Expertise and Care

Pros:

• "Adam uses very modern and current technology unlike the high street places I’ve used in the past."
• "Adam really takes an interest in all aspects that may help you see the world better."
• "Adam has managed to improve my eyesight that I didn’t think was possible."
• "Adam is a first rate optician and his staff are friendly and knowledgeable."
• "Adam actually sat me down and explained my eyesight to me above and beyond what anyone had done before."
• "Adam is a star with the computerised equipment that enables you to be shown parts of the eye that you did not realise could even be checked."
• "Adam Simmonds is clinically acute and reassuring - you just know that you are in the best possible hands."

Cons:

• "First time experience was not the best however after speaking to Adam, we both agreed there was a misunderstanding."