Address: 345B Grays Inn Rd, London, WC1X 8PX, United Kingdom
Phone: +447533544428
Rating: 4.9
based on 183 reviews.
Payment Options
Pros:
"Very good value at £4 pre booked online for same day drop off and collection."
"To book online it is cheaper( online £4/bag) than paying in store (store price £5/bag)."
"£4 per bag if pre booked online is really very good."
"The price is only £4 per bag, this is the cheapest in London. Most others at £5 per bag or even more."
"The price is brilliant at £4 all day."
"£4 per bag for a whole day Very cheap compare to other storage places."
"Only £5 for whole day!"
Cons:
"The only thing was that card payment was not accepted and we had to draw cash to pay once we picked the bags up."
"The luggage deposit store was a letdown, advertising a £4 per day rate but charging £5 in cash upon arrival."
"Online payment was a bit of a hassle."
"They charged me twice for every piece of luggage, including my small carry-on trolley bag and a small backpack (Ryanair size), each incurring an extra 5 pounds fee."
"Although the website suggested quick online reservations, an employee informed me that reservations must be made at least an hour in advance - a requirement not mentioned anywhere."
Service Efficiency
Pros:
"Despite having quite a few people dropping off bags when I arrived, the service was extremely fast."
"Quick and easy."
"Dropped off my bag in minutes and picked it up in less than a minute too."
"Drop off and collection where quick."
"Seemless service booked online about an hour before we dropped bags off and took 5mins if that to drop off and pick up later on."
"Easy to drop off and easy to collect."
"Fast, inexpensive, and friendly service."
Cons:
"Only lost a star because my online reservation didn’t work and there was a long line at drop off."
"It was rather a grumpy look with an interrogation kind of exchange early in the morning."
Location Convenience
Pros:
"Convenient just across the road from Kings cross."
"Close to kings cross."
"Ideally situated for Kings Cross Station, just a stone's throw away."
"The shop is just a 2 min walk from Kings Cross Station."
"Literally across the road from Kings Cross station."
"Very close to Kings Cross Train station."
"Perfect location situated right across the road from Kings Cross Station."
Cons:
"The only slight niggle I personally had was finding it."
"It might seems hard to find but it is right across the traffic light in front of the station."
"Note: There's a storefront up the road attempting to trick customers headed for King's Cross Luggage Storage into their shop."
Staff Assistance
Pros:
"The staff was very friendly."
"Hayley just saved my life, and managed to make me smile on what has been one of the most stressful days imaginable."
"Friendly staff and very helpful. Storage was downstairs and there were no lift but they will help you carry the luggage down and back up."
"Such a pleasant experience with the staff working here."
"The boys were helpful, took my bags down and up the stairs."
"The gentleman remembered us by face and helped to carry our bags up the stairs."
"Very friendly and helpful with bags."
Cons:
"At the time of pickup the handler person @ storage was injured already how can he help he had bandages al over his both feets."
"Maybe it's just me but if the guy working there was a bit more welcoming it would have been nice."
Security and Storage Conditions
Pros:
"Very quick, very nice and clean, and most importantly, everything felt secure. They ziptied all of our bags with a numbered tag, and the room was locked."
"It's secure too, my laptop was into my bag when I left it and when I picked it back!"
"Completely safe facility and the staff were helpful."
"Really safe and secure."
"Bags are stored neatly on racks in a clean, well-lit storage room."
"Staff very friendly and storage felt very safe."
"Bags are locked away in a store room that can only be accessed by staff."
Cons:
"Keep in mind that it's not a locker but just a room with a shelf."
"This place seemed shady to me because of the prices."