McDonald's Reviews Summary

Staff and Service

Pros:

• "Also, the servers here are nice. The guy who delivered my food was very courteous."
• "Staff here are a credit to the outlet."
• "Service was fast and helpful."
• "Staff really friendly though you can see them really working hard to keep up with orders."
• "The staff is lovely, from the security guard to the ladies at the till all so helpful and polite."
• "McDonald's famously trains staff to very exacting standards and the Epsom branch certainly does not disappoint, with staff being helpful, proactive and courteous."
• "OUTSTANDING service from serving staff including delivery of our order to the table I took upstairs with my 6 and 4 year old grandchildren . . . nicely out of the way!"

Cons:

• "Staff seem powerless to do anything about it as all they get is told to **** off."
• "Staff are awful."
• "Staff keen and try hard but no management."
• "Every single time I order for delivery off the app, chicken nuggets and chicken selects never come with any sauce."
• "All staff is terrible, they dont want to work but they are here ı dont understand headoffice need to come here and check all staff ı just wait 10 minutes somebody take my order terrible they looking my face buy nobody want to service to me smile smile smile manager need to teach everybody smile smile"
• "Slow staff that just stand around talking rather than fulfilling orders."
• "They are too lazy and slow. Never work efficiently."

Food Quality

Pros:

• "The galaxy McFlurry and apple pie are their usual selves."
• "Anyway, the double chocolate pie is good. I’ve always like the crunchiness of the pies."
• "The Italian burger we ordered was very nice."
• "The fries were fresh."
• "Majority of time the food has been spot even in busier times."

Cons:

• "TASTELESS FOOD, from the Double Quatre Pounder to the Nuggets, to the Flat Soft Drinks."
• "By the time they found our meal it was almost cold."
• "The burger was dry and cold as per the norm these days."
• "Had a Luke warm latte, wasn’t busy so no excuse."
• "Coke tastes like water!"
• "Nuggets were overdone slight burnt taste."
• "Burgers are prepared with all the care of a drunken chimpanzee & always served cold."

Facility and Cleanliness

Pros:

• "In all the years I have been going to the Epsom McDonald's I have seldom seen any problems in the immaculately kept toilets."
• "But, store is clean, good consistent food quality and staff are polite, just what you need!"
• "Store is clean, good consistent food quality and staff are polite, just what you need!"
• "The gents loo was spotless too - you can't often say that about a high street cafe or restaurant."
• "Nice McDonald’s with lots of seating upstairs."

Cons:

• "Needs more seating downstairs. Only 2 booths and a long tall table at window."
• "Hardly ever allowed to be seated upstairs as it is shut."
• "No ice cream, desserts, or milkshakes available at 8pm in the evening."
• "The only 2 tables available were dirty and no one around to clean it, all toilets were closed."
• "The restaurant also had a strange smell about it, bit like mould."
• "The majority of seats are upstairs which is OK but if you disabled or have children, you have to sit downstairs which is small."
• "Tables were grubby though and I wasn't given a serviette."

Ordering and Delivery

Pros:

• "If you ordered via the app, you can have the food delivered at your table."
• "Use the app to order and you’ll collect reward points to redeem for more food."

Cons:

• "I was standing in a line for 20 minutes waiting."
• "Every single time without fail that I’ve ordered through deliveroo, there’s been missing items."
• "The places was packed solid and full of delivery drivers."
• "Always check your order when leaving as normally something is forgotten!"
• "The place is so obsessed with Mcdelivery that they don't seem to care about their on site customers."
• "The order will ALWAYS turns up wrong."
• "Always seem to visit when its busy and ordering there or via the app makes no difference to the wait to get your order."