Smugglers Adventure Reviews Summary

Attraction Experience

Pros:

• "Great fun place, very atmospheric, with mannequins and lights to add to the experience."
• "A great place to visit, just near Hastings castle. An impressive underground cavern complex with an intriguing history."
• "Good signage around the cavern, lighting and visual displays added to experience."
• "The atmosphere was nice and the exhibition was quite informative."
• "The tour is informative and entertaining, and the waxwork figures and interactive displays make it come alive."
• "Great experience. The museum is interactive, informative and well-kept."
• "The history and stories around the use of the caves are fascinating."

Cons:

• "This was truly a disappointment."
• "So badly out of date & run down."
• "Overall, poorly lit, poor signage and high prices."
• "They try and make it a little 'scary', but it's beyond cheesy."
• "I think they forgot to turn the lights on because we couldn't see any of the info."
• "Awful place. Really run down."
• "The whole adventure seems stuck back in the '70/'80s which is a real shame."

Value for Money

Pros:

• "Price is reasonable and the staff friendly."
• "Reasonable value at £30 for a family of 4."
• "Worth the £10. Visited on a hot day, it was a great place to cool off."
• "Good value for money. Takes around an hour to see and read it all."
• "5 stars due to the combined Hastings attraction ticket making it well worth the price."
• "Great experience and good value for money. I don't think £28 for a family ticket is expensive at all."
• "The price I thought was fair considering what's there."

Cons:

• "Frightened my young daughters, quite expensive, but I loved it!"
• "Much too expensive for a family, even if they offer a family ticket."
• "A bit overpriced! We took a toddler and a baby and it wasn't really appropriate."
• "Over priced tourist attraction."
• "I thought it was overpriced. My family were only in there for about 30 to 40 mins and we paid £30 family ticket!"
• "Expensive for the length of time that is spent here, you are advised to allow an hour for your visit however we did it in 30 mins."
• "Also it cost £24 to get in which we all thought was a massive rip off."

Accessibility

Pros:

• "There is a push chair parking."
• "Worth a visit they even take carers and those with disabilities into consideration."
• "Access is via steps and a narrow foot path, so is not accessible = as is the caves for those in a wheelchair."

Cons:

• "Didn't even get as far as the door as per the norm no DOGS allowed which is pointless in my opinion."
• "Some of the passageways are dark and steep. The can also be damp in places."
• "May not be ideal for small kids as it's dark and somewhat spooky, some references to death/ghosts."
• "Not terribly disabled friendly but we are in a cave so that is to be expected."
• "They lost a star in my opinion due to the gift shop not being very well stocked, not having enough direction signs (we got lost and went round twice trying to find the exit), and the lack of ramps for pushchairs and wheelchairs."
• "Lots of steps, not a place to visit in a wheelchair."
• "Would suggest acces is bad for wheelchairs and strollers into and through the attraction."

Staff and Service

Pros:

• "Staff were lovely, smiley and answered every question we had."
• "Staff was very kind."
• "Like normal the staff was friendly and polite, the reason I gave one star."
• "Helpful friendly staff and a small but well stocked gift shop."
• "Staff friendly and helpful. The history and stories around the use of the caves are fascinating."
• "Staff are very friendly."
• "Excellent, helpful staff."

Cons:

• "Marvelous caves, sadly poor service from the staff who were either absent or chasing us out."
• "Staff were ok but did not seem over interested and around the film area felt rushed out by the man there."
• "When I mentioned this to 2 girls in the souvenir shop (after our trip left us there) they seemed surprised we were not happy and actually laughed a bit."