ODEON South Woodford Reviews Summary

Accessibility

Pros:

• "I use a wheelchair the access is good."
• "Parking is on side roads has 3 disabled bays."
• "Less than 5mins from tube station & access to free parking in Sainsbury's if less than 2 hours."
• "Toilets nice and cleaned with wheelchair facility."
• "Limited disabled parking on site, there is street parking in the vicinity."

Cons:

• "Very small cinema, had to walk up the stairs to the top floor where screen 7 was located. No lifts to get up there, we found this very silly!"
• "One drawback is the limited local parking options, as there is no dedicated cinema car park."
• "Parking is also quite difficult here unless you use the local supermarket car parks."
• "Parking is horrendous before 6.30 pm."
• "Downside is the only 2 of the screens are wheelchair accessible :-("

Seating Comfort

Pros:

• "Seats comfortable."
• "The cinema itself is ok and the seating is comfortable."
• "Decent screen size with relatively comfortable seats."
• "The cinema itself is also spacious and the seats are really comfortable."
• "Seating was all comfortable and roomy- whether you paid extra for ‘premium’ seating or not."
• "Always a pleasure to come to this cinema, staff are lovely, seats are comfortable."
• "Seats are nice and comfy just wish there could be a wider selection of movies."

Cons:

• "The seats are the most uncomfortable I've ever sat in."
• "Also the seats in screen 5 were very uncomfortable with what seems like a random allocation of leg room per row."
• "Screen 1 has ripped up seats and very uncomfortable in Premier."
• "The seats are also in terrible condition, ripped and torn to bits not to mention extremely uncomfortable."
• "The seats are torn and have the foam padding showing, also the leg room is very tight."
• "The Premier seats are so bad it's comical. Rock hard, bolt upright. Nothing Premier about them."
• "EXTREMELY UNCOMFORTABLE SEATING."

Staff and Service

Pros:

• "The staff is friendly and kind."
• "Friendly, helpful staff with a real homely feel to it."
• "Every time I go to South Woodford Odeon Cinema, I receive a warm and friendly welcome from Oliver and Eracles, who go above and beyond to provide professional customer service to myself and other customers."
• "Most of staff friendly, one was rather officious!"
• "Friendly staff, picture house clean and tidy, comfortable seats, very nice popcorn, enjoyed the film."
• "Staff are always friendly."
• "What great, friendly staff!"

Cons:

• "The staff in the foyer were atrocious!"
• "Staff are useless and unhelpful really rude."
• "At the reception too slow and not so welcoming."
• "Unfortunately, this cinema seems to be run by a group of very young people who are much more concerned with having fun with colleagues than helping customers."
• "The staff at the till was very discriminating towards me."
• "Stay away from this cinema! Had an awful experience from customer service."
• "The staff are super friendly and kind, always willing to help parents with buggies."

Facilities and Cleanliness

Pros:

• "Good enough local cinema."
• "Lovely cinema, we come here very often good, clean screens."
• "The cinema itself was clean and comfortable."
• "The auditorium was clean and airy."
• "Public areas clean and tidy."
• "It was fairly clean."
• "Nice and clean good seating but I don't think you should be able to take babies in to the film's there was two in the film we were watching and all it did was cry all the way through the film say no more ?"

Cons:

• "The place is dated but worst of all the temperature setting was like an oven which made us very agitated throughout the showing."
• "The cinema itself is very rundown."
• "Recently I have noticed dirty seats, with bad dirt and stains on them."
• "Carpeted areas outside the cinemas were a touch grubby."
• "The cinema could definitely use some TLC - armchairs are quite dirty, toilets are looking very tired and untidy."
• "The floors were strewn with litter and discarded confectionery."
• "They don’t even bother to clean anything."

Value for Money

Pros:

• "Good local cinema - reasonable prices and variety of films."
• "Great local cinema, reasonably priced compared to Vue and all the others."
• "It's definitely worth coming to, especially considering the ticket prices."
• "Very nice place for watching latest movies... for relatively low price."
• "The ticket prices are relatively good here."
• "Good cinema with decent pricing and never much of a queue."
• "Really good little cinema they are no part of the £6 scheme which I think is really good value."

Cons:

• "All seats should be £6 like it says on poster not £8.50 if you want to sit in the 3rd row and beyond."
• "Ripoff prices for snacks. BYO from a nearby supermarket."
• "Food and nibbles are not cheap."
• "It is quite pricey however."
• "However, as usual food and drinks overpriced."
• "Consessions are RIDICULOUSLY priced. Take you're own stuff."
• "This theatre charges £12 a ticket and shouldn't."