Premiere Cinemas Romford Reviews Summary

Staff and Service

Pros:

• "The gent at the counter was absolutely lovely."
• "Came here for the first time, friendly staff but was disappointed to see that the cinema hall was not cleaned from the previous movie showing!"
• "The staff are really friendly and helpful."
• "Went to premiere treated as valued customers, lovely staff, lovely venue, ID checked and accepted, happy teenagers, happy grandmother, thank you."
• "Staff very helpful and friendly."
• "The staff have outstanding customer service and they take pride in their work."
• "Staff have always been friendly polite and informative."

Cons:

• "Not enough staff behind the snack bar."
• "zero customer service - avoid half term at all costs, more than happy for paying customers who turn up early and behave like normal mannered citizens to be verbally and physically abused by feral scum."
• "Staff is very rude and discriminative when I told him to take £7 from my card it declined and he told after the 3 try he said bring cash next time he needs to attend to other customers because the queue was large."
• "workers were so rude and they didnt even care when i slipped on the wet floor and there was no wet floor sign"
• "secondly there were kids being loud and no staff workers to observe the place"
• "was greeted very rude by a short girl with black hair she had no motivation to get my order and she didn't even tell us to enjoy our movie."
• "Venue looks tired as was the girl who served us with a big yawn."

Value for Money

Pros:

• "Reasonable ticket prices £3.50"
• "Love this joint like a good cuppa on a rainy day. Cheers to budget-friendly entertainment!"
• "Cheap tickets and newly renovated with reclining seats."
• "Good value for money, especially when you have kids."
• "The cinema is great value for money being only £4 per ticket"
• "Fantastic value great new seats and great screen and brilliant sound, Vue cinema, cine world take note this is how to do it."
• "Very good value cinema - much cheaper that the local Vue cinema."

Cons:

• "It's ok.Yes it is cheap, but in the summer it's baking hot and uncomfortable."
• "£4 and messy everywhere no air condition sweaty smells of everyone's food as you can bring whatever you like no rules."
• "The prices have gone up also for the snacks £3 each for a pack of sweets.."
• "Food expensive."
• "Ticket prices is really good but the same can't be said about snacks and drinks, it's overpriced."
• "The armrests were sticky too."
• "Toilets were disgraceful."

Cinema Experience

Pros:

• "Never had a viewing experience that has been bad."
• "Enjoyed the film, nice evening overall."
• "The feature '1917' was well worth the wait."
• "Cinema itself clean comfy seating."
• "Chairs were comfortable and they had boosters for kids."
• "Recliner seats in the theatre and screen widened as the movie began"
• "We enjoyed the movie."

Cons:

• "The floors of the actually cinema rooms wasn’t spotless."
• "Horrible place with youth smoking in the cinema."
• "Film spoilt by very noisy people talking constantly through."
• "Dirty seats, sound quality was horrible"
• "The Ladies toilets were pretty disgusting, not kept clean."
• "the movie so dark you couldn't see it."
• "Screen 6 currently has a brown water stain of some sort right through the middle of the screen."

Facilities and Cleanliness

Pros:

• "They are currently refurbing the seats in a number of the screens, which are now much more comfortable, and now have a reclining feature."
• "It has a fully automated Disabled Radar Key 🔑 Rest Room. The lift system accesses all cinema screens and a rest room all on the one floor."
• "WCs are clean. Loved the fact that they had paper towels besides the hand driers, as I prefer the towels over driers."
• "Clean and proper comfortable seats."
• "Great high backed seats. Aircon spot on. Just right!"
• "Also neat and clean cinema environment in very good price."
• "Toilets were kept clean, they just need to update the taps."

Cons:

• "The toilets are disgusting, there's chewing gum over every inch of the carpet."
• "The 30 minute adverts are far too long for the children."
• "The toilets aren't cleaned enough, they always seem to be broken and there is never any soap to wash ones hands."
• "Sometimes seats not available as being repaired; same could be said of some toilet cubicles."
• "Toilets are questionable and more often than none you go in to watch a movie and it's not been cleaned."
• "This cinema I'd disgusting. I couldn't believe the state of the place. Dirty carpet, rubbish everywhere, bins over flowing and full rubbish bags laying around the floor."
• "The Ladies toilets were pretty disgusting, not kept clean."