Cineworld Cinemas Reviews Summary

Customer Service

Pros:

• "Staff were friendly enough, quick and efficient."
• "The friendly and efficient staff added to the overall positive experience, ensuring a seamless and enjoyable visit."
• "Staff were extremely helpful and welcoming."
• "The Chinese looking lady from whom I collected the tickets for 'Ant-man' for show on 14.08.2018 at 17.40 was helpful, smiley, warm and professional."
• "Very helpful 👌. Great customer service from Simon 🌟"
• "The staff really smile a lot and I liked that too."
• "Lovely staff, thank you!"

Cons:

• "The staff was so unprofessional,I forgot to take my unlimited card and they just restricted my entry without saying any solution for my problem."
• "The tickets are over price for £11 each and the staff who served us was unprofessional and rude like he didn't want to be there."
• "Hannah is Extremely Rude,no respect for customers"
• "why you guys can not talk nicely with everyone? rude behaviour"
• "Their manager also very rude, she didn't listen and just support his security."
• "The staff I have come across are so miserable."
• "Some of the staff here is very unprofessional."

Cleanliness

Pros:

• "The place is very neat."
• "The cinema itself is modern, clean and spacious. Customer service is great."
• "Great clean spacious big cinema with good facilities."
• "Clean with comfortable seats. Films in many languages."
• "Cinema & toilets were clean and our Star seats were amazing!"
• "The screens are clean."
• "Cleaner than most places."

Cons:

• "I also made the mistake of trying to use the toilet......yeah don't do that. They need a health warning."
• "One of the dirtiest and smelliest toilets seen so far."
• "Floor wasn’t cleaned well (it was sticky) when I walked into the screen."
• "The toilets aren't clean, they have stopped selling brochures, the sweets are not fresh and are hard"
• "The screens were very filthy, there was a hobo who stunk up the toilets."
• "Shockingly, a hole in the wall revealed rats living there, disrupting the movie and prompting us to jump out of our chairs."
• "The Cinematic rooms are not clean and usually littered with popcorn tacos, sweets, empty drink cups, cans and tissues."

Facilities

Pros:

• "Accessible easily being located at the Ilford city centre and right in front of the bus stop."
• "A great experience to watch a Bollywood movie away from India in a spectacular theatre!"
• "Excellent range of movies, comfortable seats and big screens."
• "The cinema halls are good sized."
• "It’s perfectly awesome place for a movie. It has 10 to 12 screens."
• "The cinema itself has an escalator, lift and stairs so is very accessible for all."
• "A multiplex with good sound systems located centrally in Ilford."

Cons:

• "The downstairs at entry has old movie posters and promo banners just piled up."
• "The screen aspect ratio being smaller than the screen size, low volume, the ceiling lights lit up throughout the movie, mismatch of audio and video etc."
• "Aircon not working in cinema screen 5."
• "But seating is not the best. Leg room is poor and the height of the chair means you can only just about see above the row in front of you."
• "Screen was a lot smaller than the other ciniworld's I've been to"
• "They couldn't find buns for the hotdogs, so couldn't have those."
• "The seat's are very dirty and uncomfortable."

Value

Pros:

• "Cheaper tickets than showcase or vue."
• "It has a £17 MONTHLY season ticket too! Wow!"
• "Free parking is available across the street from the movie theatre, AFTER 6:30PM!!"
• "Unlimited movies with the Cineworld Unlimited card, which is worth to subscribe for."
• "The price was cheap enough, so can't complain."
• "Very affordable and now I can have a well deserved break by watching a movie here anytime :)"
• "Good selection of movies, and snacks."

Cons:

• "All the food is very Expensive, which I'm guessing as its not food shop."
• "Parking only really available in car park which can cost up to £4, free after 9.30pm!"
• "Bought hotdogs from the counter it was horrible, wasted money for no reason I wouldn't recommend anyone to buy it."
• "The nachos, popcorn and drinks gave us all diarrhea and nausea."
• "Now, shifting the focus to the food court, I was disappointed to find that the prices were exorbitant, and the quality of the food was nothing short of pathetic."
• "The pricing is significantly higher than VUE with a downgrade in service and didn't feel the cinematic experience was worth the premium over vue."
• "As to do with any cinema, snacks are ridiculously too expensive."