Vue Cinema Dagenham Reviews Summary

Customer Service

Pros:

• "We were welcomed with a friendly smile and was greeted gracefully by a lady called Cerlina."
• "If there ever is an issue with this I always see the staff dealing with it accordingly, asking disruptive people to leave if they’ve been complained about which is great."
• "The members of staff are professional, courteous, and approachable."
• "This lady advised us of the best deals for the children and us the adults without being pushy or money grabbing."
• "The staff at the counters were incredibly helpful and the theater was spacious and uncrowded."
• "Staff very friendly but obviously under pressure."
• "The staff were also very friendly and it tends to be less busy than other nearby cinemas."

Cons:

• "The counters are sticky and the toilets smell so bad."
• "Staff are very slow in serving whether it be to buy tickets on the counter or buying snacks."
• "Poor customer service, 3 staff behind counter and no other customers but me and I wasn't even acknowledged."
• "The service is lame, we queued for 25 min and the lady at the tills tells me they don't have nachos or hot dogs."
• "The staff are always ridiculously slow when serving."
• "Terrible service from the team. Presentation and availability of the food was a cause for concern."
• "Place is falling apart, very slow service which made us miss our movie start."

Cleanliness

Pros:

• "The cinema is always clean."
• "I like coming to this cinema for its cleanliness, parking facilities and the atmosphere of the cinema."
• "The screens and seats have always been clean when I used them."
• "The cinema was clean, well staffed and overall great."
• "The food area was really clean, food was fresh and great quality too."
• "The toilet facilities were standard. They had hand-wash and hand dryer was working."
• "This place is fabulous but so underused."

Cons:

• "Not clean at all dirty cups n popcorn boxes all in cinema."
• "The auditorium we were in (screen 1) was very dirty in the aisles."
• "Cinema had not been cleaned since the previous showing."
• "The whole place stank, dirty seats, small screens!"
• "Every other seat had sick on it or some sort of substance that was dried up it was absolutely rotten."
• "Filthy place, chocolate on the seats."
• "Very dirty place, the floor is sticky rubbish everywhere."

Facilities

Pros:

• "Large cinema with good parking outside."
• "I prefer this Vue Cinema over the Romford branch as there is convenient free parking available right outside the cinema."
• "Great location, free parking with McDonalds and leisure facilities like bowling and arcade games for the whole family."
• "Quiet cinema with large screens and VIP seats available in various screens."
• "Great screens comfortable chairs, No numb bum."
• "Located perfectly off the A13, ample parking."
• "This is definitely my favourite cinema. It's never crowded so you can choose the seats that suit you the best."

Cons:

• "And also the volume isn't loud enough for a cinema contest."
• "Even if you wanted to go to an upper level, there isn't any accessibility."
• "Seats are absolutely filthy and need recovering."
• "Tiny screen, very cold and for some reason they like to bling you with the fire exit lights all movie long."
• "All screens in the cinema have an issue where the screen goes fuzzy."
• "The Space for Wheelchair's is very limited."
• "The cinema overall looks old & in need of a renovation."

Value for Money

Pros:

• "First time coming here to watch a horror movie, the prices are so good!"
• "Tickets are cheaper than other vues."
• "The place is great value for Money £5 for any movie anytime and the kids shows in the morning are £2.50."
• "Buy tickets online for only £5, I think is a very good deal."
• "Ticket prices are competitive too, with ample free parking outside."
• "Vue is amazing on price without a doubt and the fact that they allow outside snacks to be taken in."
• "Cheap tickets but they charge extra for online and in person booking so the actual advertised tickets not the same."

Cons:

• "Only good thing was parking."
• "Not worth the money at all."
• "Rip off! They will offer you “saver” price tickets and then charge you through the nose for one soft drink."
• "We decided to return our tickets but they refused to give us a refund."
• "Myself and two children entrance, popcorn and drink each was over £50."
• "Drinks & food are expensive £3.99 for a bag of sweets you can get for £1 in Tesco's outrageous really."
• "Snack & Drinks are extortionate one drink being more than the seat price itself, so be warned if there are a few of you."