ODEON Camden Reviews Summary

Cinema Facilities

Pros:

• "A great cinema that's not too busy. Nice and close to the tube station which makes access simple."
• "Cosy and warm rooms with large screens and amazing audio sound."
• "Enjoyed going here as it has a relaxed and chilled ambient - only a few guests which makes for a more peaceful experience."
• "It's always clean in the theatres."
• "The Cinema is clean and staff were super friendly and were happy to help on several occasions."
• "Very clean."
• "The screen was massive (Screen 1) with plenty of space. Seats nice and comfortable."

Cons:

• "Dirty sticky floors, stained seats, almost slipped on a puddle of who knows what."
• "The building is a bit shabby."
• "Screen 4 gives a very low quality experience of watching the movie."
• "Lights during projection are way too bright, screen is a bit too small for the room size."
• "Screen # 5 Is laughably small! It is more like a large television then a proper cinema screen."
• "The screens are up a rather steep set of stairs."
• "Looks like carpets haven't been cleaned properly for ages."

Staff and Customer Service

Pros:

• "The staff were really nice and polite."
• "Staff are lovely and helpful but every time I go have a terrible experience during the film."
• "Other staff were also very nice."
• "The staff were polite and friendly."
• "The staff is usually always polite and nice."
• "The staff were lovely and kind, there were a few mistakes with our food order but nothing they didn’t mind rectifying!"
• "The staff are always excellent, friendly and chatty, a real plus."

Cons:

• "Complained to the staff afterwards but they couldn't do anything."
• "Unfortunately for Odeon that was our last visit and will from now go to your concurrent who offer a better customer services."
• "Terrible trying to get support from the staff in dealing with a person who came and sat behind us with no mask and coughing."
• "I nicely asked to speak to a manager because I wanted to know if I had been charged for that first booking before buying another ticket and she did not think I had been charged but did not inspire confidence."
• "Guy serving pop corn and drinks was very obviously high and extremely slow (almost 10 minutes for a few items)."
• "Their service is a bit slow, too many staff loitering around the foyer and not in the kiosks!"
• "Avoid the Camden Town Odeon. Incompetent staff need retraining or firing."

Seating and Screen Quality

Pros:

• "Audio and video were solid on screening of Black Panther."
• "The screen was massive (Screen 1) with plenty of space. Seats nice and comfortable."
• "Screen 1 is a massive room, with good walk ways and lots of leg room even in standard seats which is a plus."
• "Screen 1 is basically an auditorium and the screen is so big the back row seats feels like your in the front of where most other cinema seats are. The sound is so much deeper and richer too."
• "Seats are comfortable and with good room, at least in the premium rows."
• "The seats are very comfortable and the layout is great - you don't need to worry about tall people sitting in front."
• "The more expensive seats in the back are a must have if you want to be able to see the whole screen."

Cons:

• "Premium seats were filthy, they honestly looked years old with dirt having been ground in for years."
• "My film was being shown on screen 4 and the angle of (all) the seats were just odd. Uncomfortable throughout."
• "Screen 1 is appalling. The image seems constantly unfocused and the screen is way too high."
• "The lighting on the screen is so low that the films are quite dark."
• "The cinema screen is literally covered in dirt. you can see the dirt marks while watching the film."
• "The seats we got were extremely off-centre (far off the side of the screen), so it was going to be a bad experience no matter what."
• "The seats we picked, which were premium were dirty."