Vue Cinema Romford Reviews Summary

Customer Service

Pros:

• "Incredible service today in Romford! Had an issue with a screening that was resolved like a dream quicker than you can say 'Oi! Weren't expecting that were you!' Many thanks again to Josh for all your help 👍"
• "Great to book ahead and show QR code directly to staff at Gate who are always lovely."
• "One kind gentlemen was able to amend my ticket 🎫 with no problems at all."
• "The staff here are friendly and happy to help."
• "Staff is very customer friendly."
• "Polite staff."
• "Staff are always friendly."

Cons:

• "The man who asked for my ID was very rude."
• "Very poor the staff were very rude to my son when he had issue."
• "Staff also very unhelpful and could do with re training."
• "Customer service was terrible. I asked for spare box, did not get it."
• "Useless staff with no manners."
• "The staff well I can't say one bad word against them, they seem nice."
• "Disgusting behavior from the staff. Patronizing and discriminating."

Cleanliness

Pros:

• "The screens are just awesome and well maintained. Clean and Comfy❤️"
• "Nice clean modern cinema."
• "The toilets were clean but the toilet for disable people has the changer for babies and it stank or urine really bad."
• "Nice, spacious and clean."
• "Honestly this is my go to cinema! Truly great value for money (£4.99 adult), the seats are clean, spacious and comfy."
• "The cinema is great - it's large and roomy, with hand sanitiser offered throughout."
• "Really good size cinema, watched a Haunting in Venice last night, the cinema staff was friendly and the venue was clean."

Cons:

• "DONT GO HERE HUGE MICE INFESTATION."
• "There was water everywhere on the floor of the toilet."
• "The cinemas have a musty smell at times."
• "Very smelly and dirty cinema. Bad smell throughout from the entrance and in the hall."
• "Absolutely disgusting do not go here. Me and my partner have been here a few times and have had incidents with rats and mice."
• "The cinema was very dirty had a terrible smell."
• "The toilets weren’t the best though and there was a huge mess at the bin after our viewing."

Facilities

Pros:

• "Easy access even for wheelchair users. Massive screen. Comfy chairs."
• "Ample parking. Escalators, ramps and lifts. Easy access for all abilities."
• "Great cinema experience. Sound and picture was incredible."
• "Screens are good quality. Sound is spot on."
• "Good cinema, steep seating so you wont be blocked by person in front, plenty of leg room and good sound system."
• "Cheapest seats in the area and yet decent screens and sound."
• "Lovely, comfortable theatres and reasonably priced seats with plenty of room."

Cons:

• "The seats are in need of renovation."
• "Seats allocated were uncomfortable and grubby with popcorn remains, we were seated at the rear A 6 & 7."
• "Unfortunately an hour into watching No Time to Die the projector overheated."
• "The bar was understaffed and poorly trained."
• "The worst experience in my entire life. DO NOT come here. Unorganised, unclear instructions at self-order."
• "Rooms and chairs are in poor condition; In many rooms, doors are noisy; exit lights are at wrong spots in half of the rooms."
• "The seats being awful without any lumbar support. My back was aching I less than 10-minutes of sitting in the seat."

Value

Pros:

• "However the tickets are cheap and the staff is friendly."
• "Tickets are cheap."
• "Great experience for children, tickets at a great price."
• "Sound quality was really good and lots of legroom for taller viewers."
• "£5 tickets online?! £6 on the door?! Incredible value for a completely pleasant cinema experience."
• "The ticket prices are very good here (£4.99 for adults which is much less than other large cinemas)."
• "This cinema is good for value, £5 for each adult ticket."

Cons:

• "In this cost of living crisis, there are seats introduced with different and more expensive prices."
• "Cleanliness very poor, paid £30 to sit in a dump."
• "We waited a lot of time in the que and the service was slow like a turtle."
• "Won't be going back to Vue by choice. We will stick to Premiere Cinemas from now on as the price of a ticket there is almost half of what we paid at Vue."
• "Tickets are more expensive then at the premier cinema but not too much."
• "Cinema is good, but the price of popcorn with drink total rip off £11 seriously????"
• "Parking is non refundable on evening and weekend showings which is annoying."