Premier Inn Romford Central (Mercury Gardens) hotel Reviews Summary

Location

Pros:

• "It really is Central, situated next to the ring road in the centre of Romford."
• "The staff are friendly and caring, and it's right next to the centre of Romford with everything a little walk away."
• "Great location for central Romford within easy walk of the town centre and train station."
• "Easy 10 minute walk to Romford station which allows you access to central London."
• "Links to London brilliant as train station 2 streets away."
• "Location - Within walking distance of train station, Asda, town centre, bars and clubs."
• "Such a convenient hotel for a London get away. Easy commute via the Elizabeth line at Romford station."

Cons:

• "The hotel is on quite a busy road with traffic noise from quite early in the morning."
• "You cannot hear the traffic if the windows are closed but if it is hot then you have to open them."
• "Had a room on last floor on the street side. Had to keep the window closed because of the noise."

Staff and Service

Pros:

• "We have spent over 47 nights in the inn due to renovations on our home. The staff are outstanding."
• "Would not hesitate to book again."
• "Every member of staff was extremely helpful and friendly and went the extra mile."
• "The staff here really understand customer service, they are friendly, efficient and always welcoming."
• "Staff were polite and helpful."
• "Everyone working there, like the people at the front desk and the cleaning crew, are super friendly and awesome."
• "The staff were lovely and happy to sort any problem we had out."

Cons:

• "The female receptionist was extremely rude and the way she spoke to us was so bad."
• "Crappy front desk."
• "Very unprofessional. I was called while on a taxi on the way to the hotel to be told that I could not be accommodated after making the booking 10 days before."
• "Staff are rude. No apology for any problems."
• "They NEVER answer the phone."
• "The staff were rude and the meals late."
• "The lady at reception was extremely rude and unhelpful, huffing and puffing when asked simple question."

Room Quality

Pros:

• "The room was tidy, spacious and comfortable and come with facilities to make drinks."
• "Rooms spacious and clean."
• "Nice clean Premier inn, spotlessly clean, extra effort during COVID, quiet, comfy bed 👍."
• "Beds are incredibly comfy love the duvet and pillows too. Clean, nice big car park, very close to the liberty shopping mall."
• "Room - New, modern, clean and spacious."
• "Rooms are very clean and tidy and very spacious."
• "The rooms are clean, beds are lush, we had a great night's sleep."

Cons:

• "We were put in the annexe across the car park which wasn't great, loads of strange noises in the night."
• "The room had no fresh air, it was so hot that our children got sick from the heat and lack of air."
• "Rooms are 27 - 29 degrees one fan in a family room that done nothing but blow hot air around."
• "Rooms are completely outdated and stink of mould and musty smells."
• "Rooms are barely clean any more and the layer of dust on the carpets, skirting boards and wardrobe are vile."
• "Room was shabby with a smoky / musty smell."
• "These rooms like most hotels now are aging and poorly repaired. Holes in the walls are filled badly, doors are chipped and bathrooms tired."

Amenities and Facilities

Pros:

• "The all you can eat breakfast is well worth the money."
• "Food at the beefeater including breakfast was just incredible. Highly recommend."
• "Free on site parking via reception voucher."
• "Free parking in an overnight-lit car park too."
• "The vending machine at Reception which takes contactless card payment is a real bonus!"
• "Full wheelchair access is available."
• "The Hotel is within 10 minutes walking distance of pubs and eating places, as well as having a pub/restaurant on site."

Cons:

• "The restaurant on site is never open so they send you to the one in Romford Town Centre which takes forever and the food is horrible."
• "We could not get a table for two in the restaurant unless we waited two and a half hours."
• "Don't bother pre-paying for a cooked breakfast as when you arrive at the restaurant they will tell you there is no chef so its only cereal and toast - expensive at £10 per person."
• "However...... prepaid for the breakfast and when we went down to eat were told no brekkie was available as there were no staff available to cook, was refunded the money but had to find an alternative place to eat."
• "The hotel is connected to a beefeater and they got a delivery of beer at 7.30am that took an hour."
• "The coffe at breakfast was like dishwater. The tea no better."
• "Spending £70 pounds for most horrible t-bone which was over cooked and a fillet steak which was butterflied and over cooked."