Thai & Pie Reviews Summary

Customer Service

Pros:

• "The customer service was outstanding! Staff were really friendly and welcoming."
• "Service was 10/10."
• "Great customer service. Very friendly staff."
• "Service was excellent and food was wonderful."
• "Lovely customer service, friendly staff who were able to recommend dishes."
• "The hospitality was exceptional so thank you to the staff."
• "Customer service was the best, very friendly, took care of our annoying baby."

Cons:

• "Strange, and not very helpful for people in a rush, or with hungry kids waiting."
• "The main courses took even longer to arrive (almost an hour after placing the order) and I had to follow up with the staff on a few occasions."
• "The server came up with £10 missing from our change."
• "The juice blender at the counter was loud, thought builders were drilling."
• "BUT beware the bizarre ordering policy."
• "Only issue I had was that it was cash only which I wish I'd seen a sign up beforehand to say on the window."
• "Unfortunately we didn’t know it was cash only so be warned."

Food Quality

Pros:

• "The food was fresh."
• "Food was amazing with flavours, the pie was full of flavour and vegetables cooked just right chargrilled too."
• "The authentic Thai dishes are exquisite!!!"
• "The food was so good! The mojito's were amazing (kiwi, peach)..."
• "The succulent lamb chops are expertly prepared, offering a flavorful and tender experience."
• "The food is very yummy, we ordered pad thai, Green curry, Pannang curry, Pine Apple Fried Rice. They nailed every dish, super yummy, the curries are super creamy coconutty …"
• "The food was delicious with generous portion sizes."

Cons:

• "The food is not really authentic thai but portions are big and plentiful."
• "The curry was a little too watery and the coconut rice was definitely too wet."
• "The satay chicken I ordered was overcooked (partially burnt) and lacked seasoning."
• "Bufflo wings 5/10 the sauce was a bit on the tangy side."
• "I ordered ribs which said they would be soft and spicy. They were spicy but not soft! And quite fatty."
• "Prawns tasted bland."
• "The food was OK but we found a hair in our food."

Atmosphere & Decor

Pros:

• "The restaurant is so asthetic. Love how they have beautifully crafted each part."
• "The decor is so pretty."
• "Decor was really nice and modern and had a nice touch."
• "The interior of the restaurant was beautiful."
• "The decor is very modern and the place has a very cozy warm feel."
• "Really nice theme with very nice decore."
• "The atmosphere was also very warmly and well decorated."

Cons:

• "Far too cold inside the restaurant."
• "The atmosphere could be improved by having soft background music."
• "If you are a steak person, sorry, this is not the place for steak."
• "Generally a massive let down in terms of the food."
• "The costs- slightly on the high side compared to the quantity."
• "Little disappointed with Thai dishes not having rice included, for the price paid should have had the rice included."
• "The aesthetics felt very rich and royal."

Payment & Pricing

Pros:

• "Price - 4/5"
• "Excellent service great food and value for money went out with family had lovely meal would highly recommend."
• "Best Thai I’ve ever had at SUCH a great price."
• "Great value for money and the food portion were very good."
• "Food - 4/5"
• "Price of food was really worth it too."
• "Was good sized portions and cooked fresh, good flavour and good portions of meat and overall reasonably priced."

Cons:

• "FYI, the restaurant only takes cash."
• "They only accept CASH!"
• "Only negative is that they are cash only which is an inconvenience but there is an ATM (no charge) right across the road."
• "Cash only or bank transfer for the bill."
• "Firstly, this outlet only accepts cash payments."
• "When it came to the payment time, we had issue. They do not accept card, only cash."
• "The costs- slightly on the high side compared to the quantity."