Coach & Horses Thorley Reviews Summary

Food Quality

Pros:

• "Really good price and food was delicious also a very good gluten-free option."
• "The food we had was lovely and my steak was cooked just right."
• "Fantastic quality food: lamb shank with 5 different well-cooked vegetables and, probably, the best Yorkshire pudding I have ever had!"
• "Food was delicious and hot. Good variety of vegetables and best Yorkshire puddings around!"
• "The food was superbly delicious and the service was outstanding."
• "The food was outstanding and the menu has something for everyone."
• "Superb food, good beer, very friendly and helpful staff, easy to get to, and lovely ambience."

Cons:

• "Ordered a burger, took a long long time to arrive and when it did it was burnt beyond eating."
• "The prawn cocktail was very watery, cauliflower cheese was very hard and the creme brulee was tasteless."
• "The meat they purchase is nearly always tough."
• "The fish that was ordered was a tiny portion size and needs looking at, it would be fine as a starter."
• "Breakfast was average...... Not happy the scrambled egg was reheated in the microwave..... And other bits too."
• "Lovely food but too many errors."
• "The food is nice and predictable, the beer is fresh and the place is clean."

Service

Pros:

• "Really friendly service, food was excellent, something for everyone."
• "Service was excellent - the young girl waitress was very pleasant and most efficient."
• "Service was very good and helpful."
• "The service is outstanding as always."
• "What really shon out was the friendly service from our waiters Felix & Nigel."
• "The staff who served us were attentive but didn't rush us, even when it began to get busier."
• "The waiting staff were courteous and attentive, whilst giving us time to enjoy our meal."

Cons:

• "Our order wasn't put through so for 40 minutes we sat there waiting."
• "The service was poor (the waitress had forgot about us)."
• "Because they were so busy, not what I ordered."
• "We were there just over 2 hours we were very upset to keep being told to drink up."
• "Service was very slow and the food was cold on arrival, senior staff seem uninterested in the customers."
• "Service seemed to slow right down once we had been served our mains."
• "Service was seriously slow, we had to go and ask a staff member to place our order."

Ambience and Venue

Pros:

• "The place was lovely."
• "The venue is beautiful and the staff are nice, but the food is not worth the prices charged."
• "The restaurant has a lovely ambience and is set in a beautiful building."
• "A lovely traditional pub with lots of nooks and crannies."
• "Nice atmosphere and the Sunday lunch tasted great."
• "The venue is beautiful and the staff are nice."
• "Lovely surroundings, especially since extension added."

Cons:

• "It is a shame but I won’t be going back and will look for an alternative pub for my Sunday lunch going forward."
• "As you can see from previous poor reviews the manager ignores them and doesn’t try to resolve, only responds to happy customers."
• "Unfortunately we weren’t impressed. It could be amazing but maybe we caught it on an off night but the food was average, at best."
• "Equally the decor tries a little bit too hard at being quirky and misses the mark."
• "Then my main was served on a broken plate, so broken the gravy seeped through onto the table."
• "This restaurant has really gone down hill, very dirty and unloved."
• "Somehow lacking soul...like the injection-moulded version of a pub rather than the handcrafted original."