Lawrie Vets Reviews Summary

Staff and Service Quality

Pros:

• "Their vets and staff are absolutely top notch."
• "The customer service is excellent from the moment you walk through the door."
• "The staff are very friendly, passionate and professional."
• "Every single member of staff that I spoke to were pleasant and sympathetic."
• "All staff are always flexible knowledgeable and professional."
• "Very friendly staff who know there stuff."
• "Customer service is extremely high ranking and first class from the girls on reception to the vets and nurses themselves."

Cons:

• "DO NOT USE THIS VET I REPEAT DO NOT USE THIS VET 😟"
• "I would say there is not the same commitment by the staff and Thier vets."
• "No call to say the she's back we had to call them after 2 weeks to see what was happening."
• "It has become about making money and not always the pet."
• "Unbelievably arrogant practice. Was driving 40mins from Glasgow only to be refused service for being late for 5mins."
• "The final sickener was the cold and dismissive response from Kevin Brady."
• "The reception staff are intolerable & for that reason I have decided to leave after 11 years."

Cost and Value

Pros:

• "Also was very surprised at the cost as it wasn't as expensive as I imagined."
• "Lawrie Vet was also reasonably priced, especially considering that Angus had to be kept in overnight on three occasions."
• "I joined the pet health plan and feel this gives good value for money."

Cons:

• "They are very misleading around price and all they care about is the money aspect and do not care at all about the animals."
• "I'm sure they are good vets but they have put me into a financial hole totally unnecessary."
• "They handed my debt to an English debt collection agency which has doubled the amount owed."
• "All nice when you join their pet plan and are paying monthly for only worming and flea treatment because that's all my pet as received no 6 monthly check up's."

Professionalism and Expertise

Pros:

• "Been coming to lawrie vets for years with various different animals, always have found them to be very good."
• "Great care of my Snake, very knowledgeable."
• "Vets have been gentle and informative at each appointment."
• "The vet was fantastic gave him a full MOT and handldd him with love experience anf care Great."
• "The vets are thorough and knowledgeable about exotic animals and definitely care about each pet that comes through the door."
• "The vet we usually see is absolutely excellent and is always more than happy to answer any questions we have regarding the health, well-being and treatment of our birds."
• "Brilliant with my bunnies, got referred to them from another vet that weren't able to help my rabbit."

Cons:

• "Fully blame them on the loss of our precious family member."
• "After being reasonably happy with the treatment my dogs received here it all changed."
• "Been with practice for over 10 yrs, my budgie died when they took a blood test without asking permission from me & my cat who they treated for over 10yrs was completely misdiagnosed saying he had IBS they had him on steroids & yes it all about the money & tests in which they say they can’t find out what the problem is & they need to do more, then I had, had enough took him to another vet & they told me my cat was in complete renal failure & had to be put down & the other vets should have spotted this along time ago!"
• "My dog died due to their negligence. The vet was cold, rude and incompetent."
• "Without even looking at the cat they said they wouldn't treat him without payment."
• "Their lack of care is also reflected by the fact that they sold us critical care mix that was past its best by date."
• "I believe that they should not treat rabbits due to their lack of understanding of them."