Oradent Dental Care - City Way Reviews Summary

Dentist Professionalism

Pros:

• "Our dentist Mr Eion O’Carrol is thorough and polite"
• "I have received various treatments including fillings and crowns, all of which have been delivered to a high quality."
• "Had complicated procedure today. No complaints, dentist efficient and caring with the right balance between knowing it's going to hurt, just the right amount of empathy/sympathy but dealt with professionalism and care."
• "I had two dental implant treatments completed by dentist Anish Patel. From start to finish the procedures were done amazingly well and I am thrilled with the results."
• "Throughout my Invisalign course with Dr. O’Carroll he has been very attentive and knowledgeable about the course."
• "Anish is an absolute credit to his profession, I am probably one of the worst patients to treat due to previous experiences elsewhere, Anish put me at ease explaining everything in detail and gave me confidence in his work."
• "Clinically my dentist is brilliant, but he’s also just lovely and always makes my visits a positive experience"

Cons:

• "Shocking! Called today for an emergency appointment as I was in agony... I am no longer allowed to see my dentist and that she wouldn't help!"
• "Silently removed me from their list of patients while continuing to send emails stating otherwise."
• "Oradent citiway is the worst dentistry ever. THEY DONT CARE."
• "Was waste of time and money, didn't sort my problem despite me pointing it out and what treatment they did had to be done properly by another dentist, complete waste of money"
• "Not very good. Cheap dentist. But it's so hard to get appointments here. Especially when you're in agony."
• "Absolute shambles of a place avoid if you value your teeth!"
• "WORST DENTIST EVER, I really don't understand how anyone else can possibly give this dentistry a good review."

Staff and Service

Pros:

• "The reception staff are nice, friendly and efficient"
• "Always very polite and caring with little children!"
• "Amazing friendly staff. Dr Eoin O'Carroll and his nurse Jenna are amazing."
• "Very friendly staff and they put me at my ease"
• "The staff at reception were great and really went above and beyond when I explained how nervous I was."
• "The many reception staff are also very efficient, it is a very busy practice so I don't imagine it's easy."
• "The reception staff are very welcoming friendly and extremely helpful."

Cons:

• "Please avoid this place at all costs (massive as they are)"
• "Incompetent reception staff haven't a clue what they are doing"
• "over priced poorly staffed"
• "And their receptionist they lack good customer service it's like they want to be there."
• "Rude staff member thrust an iPad in an elderly ladies lap and told her to fill it in, no offer of help"
• "I wouldn’t go here as staff's attitude is shocking."
• "The dentist and assistant were really nice and friendly. But the receptionist not so much"

Appointments and Accessibility

Pros:

• "Was seen before my appointment time with the dentist and was out the door before my appointment time"
• "Will definitely be staying with this clinic for my next appointments"
• "Very quick appointment within 47 hours and fantastic treatment, completely pain free more or less instant after putting up with it for months, thank you Oradent."
• "Luckily they had cancellations so I was fitted in very quickly for both"
• "Quick to get an appointment, reception staff are busy but they are also engaged with providing you with a clear and concise service."
• "I'm booked in for my check up and feel confident in Oradent."
• "As a very nervous and anxious patient when it comes to dentists, I was really put at ease and everyone made the experience so much easier."

Cons:

• "Practise seem to be experiencing the same problem with a shortage of dentists. To get an appointment is now a nightmare since covid."
• "Needed a dentist check up but only private appointments available currently on maternity leave so needed to cancel (same day as booked) due to expense.. having to wait 3 months for a refund absolutely bizarre and cannot tell me why !!"
• "This dentist kicks you off the register without giving any warning if you don’t go for a few years."
• "However after calling today to book in (20/09) I was left in a telephone queue for well over an hour (1 hour 15 minutes if you want to be pedantic), 30 minutes of that time I was stuck as called number one."
• "Unless you go Private don’t bother calling. No waiting list for NHS patients and not everyone can afford to go private."
• "Didn’t visit dentist but parked my car in the road outside it, returned to see it was blocked in, one a foot behind, one foot in front, walked in thinking it was customers to be told they belonged to dentists working there."
• "Phone always busy - I have been trying to call from 9 am until 12:10 pm but all the time it was on a busy tone."

Cost and Value

Pros:

• "Costs for any work I have had including fillings and extractions have always been very reasonable"
• "I'm still miffed at the cost but the end results are excellent"
• "Always explain treatments very clearly and fully"
• "I am very pleased with the outcome. It has improved my smile and everyone is taking notice."
• "Good reception staff and good at reminding me for upcoming appointments"
• "I highly recommend 👌"
• "I highly recommend this dentist"

Cons:

• "Wasted a lot of money on private consultation and x-ray fees etc."
• "over priced poorly staffed"
• "It's Oradent themselves that I don't like. I told them that I'm an NHS Patient, but they took my Money as a Private Patient - not at all happy with them."
• "I have been using this practice for 30yrs only to be told i can no longer access NHS treatment because i had not visited for 3yrs due to covid and health problems!! Poor show Oradent"
• "If there is a choice, I would avoid the after-lunch appointment slot at 14:00 because the waiting area is closed until that time and waiting outside is no fun."
• "Am a little irritated over the long delays in time keeping of the last two appointments"
• "Booked an appointment for a large filling to be replaced in a big back tooth... She completely ignored me and done a temporary filling anyway! Absolutely disgusted."