PlayZone Reviews Summary

Cleanliness

Pros:

• "The place was clean, tidy, all the play equipment was in good/safe condition."
• "Very clean and tidy good priced food and drinks."
• "The place it's self is tidy."

Cons:

• "It's dirty and very messy, there seems to be no staff to clean away tables or wipe them after use."
• "The premises could be much much cleaner especially the under 4s area."
• "Dirty and tired. Needs updating."
• "Very bad play area for my own children. It smelt terrible."
• "The equipment is cool and fun but the place is pretty dirty."
• "Dirty and crowded, no comfortable seating or nice coffee as is common at play centres now."
• "A little boy in the toddler section threw up in the ball pit... only cleaned a few balls and not empty the whole ball put out."

Staff and Service

Pros:

• "Friendly staff on reception and in cafe."
• "Staff were friendly."
• "Very helpful staff. Fair pricing structure for parties."
• "All the staff are nice and friendly."
• "Staff were all friendly and security was very thorough so at least everyone was safe in there."
• "Customer service was extremely good and the session was easy to book."
• "Very attentive staff at controlling behaviour in venue."

Cons:

• "Staff not very accommodating... had an emergency and had to take a friend to a&e... just told you need to leave we're closed now."
• "Some of the staff could have been more welcoming and a service with a smile wouldn't go amiss."
• "The polish lady who served me was rude."
• "Absolute miserable woman at the front counter."
• "Some of the staff were rude."
• "The staff weren't that great and made some of my younger cousin's cry because they failed to talk to the adults."
• "The staff were rude.they pushed my daughter and her guest outside at 10.45pm because the bouncer wanted a beer."

Facilities and Equipment

Pros:

• "Great choice of softplay equipment."
• "Absolutely fab play area. Amazing slides that my 4 year old LOVED."
• "There's 4 slides: the red slide, the blue slide, the rainbow slide and the tunnel slide."
• "Inside they have a selection of large slides they also have soft play areas for children to enjoy."
• "Fantastic for kids, post pandemic they have been able to reinstate the ball pool at the bottom of the blue slide."
• "It's well designed so that the adults can access the equipment too."
• "Nice and tidy place for kids of different age and their carers."

Cons:

• "No lockers for parents and belongings."
• "Only a steep staircase up to the Coffee shop hopeless for a mother with a toddler in a Pram!"
• "Area for toddlers is too small! Found a Stanley knife in the Baby changing area!"
• "The entire complex is in desperate need of a revamp, recleaning and the renewing of the equipment."
• "Not very disabled / wheelchair friendly."
• "No supervision on the red slide my daughter was pushed from behind and hurt herself."
• "The staff do not care if the enemy team is cheating or pushing people headfirst down the slides etc."

Value and Pricing

Pros:

• "We had a good afternoon, I found the entry cost reasonable."
• "The term time deal where you get entry and Hot Dog and chips for the kids is a great deal."
• "They also add value to the entry cost by including a child's meal during certain times."
• "Bit pricier than some play centres but worth it."

Cons:

• "Disgusting that we got charged over £5 for a baby under one and then an additional 1.50 per adult."
• "Over priced and over crowded not enough seating food and drink over priced too."
• "VERY expensive to get in. Toddlers get lunch included in cost but kids don't."
• "Will go again, but it's expensive for refreshments going on the cost of one small latte and you cannot take your own food/drink."
• "A small paper cup latte was £2.60 which for the size and taste was totally not worth it."
• "Overpriced, got charged over £5 for a baby under 1."