Furniture Village - Rugby Reviews Summary

Customer Service

Pros:

• "The customer service at the store in Rugby was first class. Richard in particular was amazing."
• "Great service from Alan, helped us sort out everything we needed and gave great advice."
• "Absolutely 5 ⭐️⭐️⭐️⭐️⭐️ service. Tony was helpful, professional and friendly, from the initial enquiry to receiving our order."
• "Great service by Zoe from start to finish. Listened to questions, made suggestions and was never pushy with selling us something."
• "We were very happy with the product on offer and the courtesy of the staff, particularly Richard the salesman who dealt with us in such a professional manner."
• "Zoe was an absolute pleasure to meet, fantastic rapport and knowledgeable, had a great laugh and actually made the whole experience fun!"
• "Thanks to Andy who was a great help with our purchase."

Cons:

• "Absolutely shocking. We visited on 26 March with the intention of buying 2 bedside cabinets but whilst in store we saw a ladder shelving unit."
• "what a horrific experience. Paid a total of £2233 - dinning room table arrives, no chairs, 3 wks later wrong color chairs arrive, 2 weeks later, right chairs, wrong sofa."
• "Our sales rep left and nobody took over our account meaning our sofa was sat in store for 2 weeks with no communication until we called the store to check."
• "Followed around the store and hounded by pushy staff. No chance for me and my wife to browse and make our own decisions."
• "Ryan didn’t seem to know what was going on or how to find out, Dan avoided my return calls & Sunny was extremely rude!"
• "Reported issues numerous times, and they don't treat you seriously! RUDE CUSTOMER SERVICE, unhelpful staff, DO NOT RECOMMEND AT ALL!!!"
• "I heard one staff member huff and puff because my children were trying out a sofa."

Product Quality

Pros:

• "Very good quality furniture. It's the best shop for value on a retail park full of competitors."
• "They have kept me informed all the way through to delivery, which was not only on time but early!"
• "Really helpful staff and no pressure sale extremely obliging with helping us out with seeing how many people could fit on the sofa all the staff came such fun and really pleased with our choice."
• "Visited this store several times looking for new 3 piece suite, needed particular size and Andy was great, spent a lot of time with us and was very knowledgeable didn’t rush us."
• "The store is well located, lots of parking and has lots of fabulous furniture to admire."
• "Very good experience purchasing a sofa set. Excellent service from Tom who was both personable and very helpful throughout the whole process."
• "The furniture is attractive and displayed well and they stock quality brands at good prices."

Cons:

• "Ordered and paid for a rug, click & collect, delivered to our home, totally the wrong rug."
• "When delivered very damaged and chairs appalling quality."
• "Within the 1st 15months the arms split and the covering started to come off."
• "do not buy from furniture village - they don't care about the customer at all, fail to deliver all parts and make damage to items at your home. DO NOT RECOMMEND!!!"
• "They do deliver however, damage items and floor in your home and fail to deliver ALL items!"
• "The quality is appalling for such expensive furniture."
• "Don’t purchase a single item from furniture Village. Possibly one of the worst mistakes I’ve ever made, cheap, tacky and customer service is awful. Be careful."

Shopping Experience

Pros:

• "We felt very at home and at ease making our decisions in his presence."
• "Great customer service from the whole team."
• "The store is clean, Covid secure and a pleasant, relaxed shopping experience in these strange times."
• "Very safe and friendly shopping experience from sanitising and having our temperatures taken at the door to being offered a complimentary cup of tea."
• "We had a really good experience at Furniture Village where we were looked after by the friendly knowledgeable and professional Jan."
• "Friendly and helpful staff. Good selection of sofas to choose from and a good choice of materials too pick."
• "The staff greeted us well and everyone was friendly."

Cons:

• "Tried to con a vulnerable client."
• "Diabolical organisation…. And they let their customer facing staff take the brunt."
• "Left me with HALF A SOFA FOR CHRISTMAS."
• "Beware of furniture village they take your money and leave you waiting over 6 months for item to be delivered or not!!!"
• "Trying to rip us off & get xtra £300 for the sofa we ordered."
• "Customer service is terrible as still no reply to emails sent 2 weeks ago."
• "5 weeks since promised delivery and still waiting for our furniture!"