Furniture Village - Slough Reviews Summary

Customer Service

Pros:

• "Really happy with the service and support offered today by Shiraz and Angie."
• "We had an amazing experience at the store, Nile (Sales Assistant) and Michael (GM) were extremely helpful and patient."
• "I wouldn't hesitate to see Nile I have recommended him to family and friends and work colleagues."
• "The people working here were lovely; they were patient and helpful whilst managing to keep a smile on their faces."
• "Manjit was very helpful. He listened to what we wanted, and even let us move things around in the showroom to try different table/ chair combos."
• "Sales consultant Manjit Grewal went above and beyond to help us in selecting a new bed."
• "Shiraz Rawdin was very lovely and keen to help."

Cons:

• "I have just had the worse experience at the Enfield store."
• "Would I use them again NO would I recommend the store defiantly not."
• "Very very poor after sales care, they just don't want to know or help."
• "Would not recommend at all."
• "Terrible aftercare service. Terrible quality."
• "Service very poor Slough store bath road."
• "The worst customer service I have ever received."

Product Quality

Pros:

• "Clean, airy and beautifully laid out store. Super helpful staff and excellent stock to see as well as loads of ways to personalise the furniture."
• "Quality of it is 10 out of 10!!"
• "The place is excellent and well maintained and all the products are of highest quality."

Cons:

• "The quality of the sofa was completely different from the one on the shop floor."
• "Our dining table was also damaged again we have been sending photos and requesting a resolution but again they are not interested."
• "The chaise (Chill range) has too much stuffing in it and the back cushions collapse as soon as you lean on them."
• "Bought a 3 piece suite a year ago and still trying to get matter resolved. Quality of sofas was really poor, not of same quality as displayed in showroom."
• "The sofa then arrived torn, uneven with one side several inches higher than the other and the feet misaligned."
• "Sofa not delivered twice nobody called."
• "Paid £1250 for a velvet chesterfield, when delivered cushions are cheap rubbish and don't sit right at all."

Delivery & Communication

Pros:

• "Olly contacted me straight away to inform me of my options regarding delivery."
• "Sales person informative and friendly, delivery time given and arrived on time."
• "Delivery guy was very polite and friendly(for a change)."

Cons:

• "Ordered a bed on line on Jan 8th this year with delivery for end of Feb, had no updates on the order then when I contacted them they seem to be hesitant as to telling me the status of the order."
• "It’s been 14 weeks and Furniture Village have not kept me informed like they advised, no updates, keep feeding lies after I follow up."
• "UNREACHABLE, recorded messages promising to get back in 1 day doesn't happen."
• "Told delivery would take 2-4 weeks, it took 6. Then they delivered the furniture incomplete and haven’t been sent the missing parts over 2 months later."
• "Hands down the most frustrating thing about Furniture Village Slough is the telephone service - sometimes I have to ring 5 times in a row before someone picks up the phone."
• "They never call you or reply to your emails, but they take your money in 1 second."
• "Can someone PLEASE pick up the phone??? We've been trying for a bloody WEEK to talk to someone to confirm the delivery date for our sofa but noone answers the phone!!!"

Value for Money

Pros:

• "My sister got similar looking sofa for 1/2 price at sofasofa- quality is far superior."
• "We bought many things for our new house, including dining set, living set, rugs, office furniture and Mira helped us quite a lot, she was quite patient with us for the whole 3 hours we walked around the store choosing everything."
• "We have just purchased 10 dining chairs from furniture Village at a very reasonable price. The assistant Nile was very helpful."