Furniture Village - Gillingham Reviews Summary

Customer Service

Pros:

• "Very helpful friendly staff who were able to accommodate our needs."
• "Friendly service with no pressure and couldn’t have done more to help us."
• "A very pleasant experience with Alif he was very helpful and made us feel very welcome."
• "Clive was a very friendly and helpful guy. Great advice and really patient."
• "The service we received by Tom today was above and beyond."
• "Andy Brown was an excellent help and gave great insight to the products."
• "Kami greeted us on entry to the store and was very helpful and informative."
• "Excellent service today from Clive Hollis at the Gillingham showroom."

Cons:

• "Awful experience. My wife ordered a super king mattress and opted for finance... I'm trapped."
• "Very cheap-quality furniture with a massive markup."
• "Shocking lack of customer service and very poor communication, Courrier never arrived at door."
• "This shop is awful. My sister paid for a bed in jan... Gets the run around by Andy. Jason."
• "Absolutely appalling service. The GM Tony and the Sales manager Jay both are extremely unhelpful."
• "Really helpful and knowledgeable sales guy (Kami). Such a shame you were unable to answer your phones."
• "Customer service at this place is fabulous, spoke to Jason (sales Manager) and over a video call he delivered a great service."
• "Absolutely shocking! No customer service correspondence via email or phone."

Product Quality

Pros:

• "Good selection of furniture, particularly sofas. Relaxed atmosphere and staff didn't hassle you."
• "We received excellent service from the start of our journey looking for new furniture to the end process."
• "I love the furniture at Furniture Village everything is so unique and strong."
• "Quality service today from Andy, really genuine and helpful, didn’t get that pushy sales man vibe of him."
• "Face mask requirement with temperature check and sanitiser station... They don't follow you around the store pestering you which is a huge plus for me."

Cons:

• "I bought a dining table with 6 chairs for £2400 and after almost 2 years the frame on the chairs started to rust."
• "Brought a corner reclining sofa from furniture village for £1295.00.Came with a 20 year warranty. Yea?? Year later cushions sagging and reclining chairs creaking."
• "Constant problems with items bought from them. They don't take responsibility either just say they will talk to the manufacturer and months of no responses."
• "Ordered a sofa beginning of November was told be here just after Christmas 3 times it has been put back!"
• "My order was placed for a leather corner sofa on 2nd July 2022, it was not delivered until Monday 17th October."