Address: Forbury Retail Park, Forbury Rd, Reading RG1 3JD, United Kingdom
Phone: +441189520980
Rating: 4.2
based on 132 reviews.
Customer Service
Pros:
"Wow what can I say excellent service from Marky Pitt."
"Couple of days later, Kira called and updated us the progress of our order. He does care about the after sale service as well."
"The staff member who assisted in booking the furniture was very professional, friendly and explained everything very well."
"He answered questions we had and he found us the best deal on what we wanted."
"The gentleman that served us was very very helpful, and we got what we got what we came in for."
"Sam Evans couldn't have been more helpful. His friendly, professional manner made it very easy to find the furniture I needed with no trouble."
"Yemi the sales consultant was very helpful. She saw my mum looking a bit lost and came over to the rescue."
Cons:
"If I could give no stars i would! Rude, un knowledgeable staff and obviously no customer service training."
"Worst after sales customer service."
"Still no table. When they did deliver one, it was wrong."
"Store manager stopped taking our calls and his staff started to cut our calls."
"Our experience has made us feel like completely unvalued customers."
"Everyone from customer services to senior management are rude and uninterested in actually helping resolve customer queries."
"Reading store is a shame, very unfriendly staff, false promises, do not return calls."
Delivery and Product Quality
Pros:
"Online, furniture village was by far best user experience."
"We loved the service provided by your sales team. Yemi was absolutely brilliant and made us feel very comfortable shopping in your place."
"I have purchased many furnitures fro furniture village and have never had a problem with there product."
"Furniture Village is a brilliant shop I went in and looked around what I love was the staff don't pounce on you for a sale they give you plenty of time to look they were very helpful and I bought a lovely settee thank you for your help Furniture Village."
"We have bought several furniture there, very happy with the quality."
"I have had a 5 star service at Furniture Village with the exceptionally classic customer service."
"If you're looking for hassle free, good quality (Many UK made) and good service furniture, we would absolutely recommend."
Cons:
"I had a very bad experience with the delivery of my furniture."
"So we contacted furniture Village with proof of pictures but they said can't do anything due to the accidental damage."
"We ordered our sofas in June 2021 with a promise to deliver in 12 weeks. This never happened."
"Absolutely appalling service. Have been waiting over 7 months for them to fix a chair that was damaged on delivery."
"Furniture village is the worst furniture store I have ever bought from. They manufacture and deliver poor quality items."
"We were looking for a durable ceramic dining table then found central park dining set from furniture Village online and bought last year. It's not been heavily used since we purchased. We found yesterday there was a crack suddenly across the table broke our heart."
"We were promised 2 months delivery it took 6 months when the furniture arrived it was damaged."
Staff and Management
Pros:
"Unlike a lot of the sofa / furniture places within this retail park where the staff ignore customers and sit around on their phones slack jawed, refreshingly nice to see the staff engage proactively and help customers!"
"It was very obvious Sam was passionate about his job and this is rare to see."
"Kira was recommended by a friend who had positive experience when he shopped couple of weeks ago. Kira is really affable and he’s very knowledgeable about the products."
"Jonathan in particular was friendly, helpful and knowledge without being pushy for a sale."
"James the sales manager was very knowledgeable of the products and when I asked questions he was very attentive with responses."
"Marky Pitt was an amazing help to answer all our questions and to take our order and was incredibly friendly throughout without any pressure!"
"Gary our sales Advisor was great. He was really helpful, polite, friendly and not pushy."
Cons:
"The employees at the Reading branch also seem to follow in their manager’s footsteps, where one of them started to run to the back of the store to avoid speaking with us."
"Some of the staff is rude and just concerned with you only till the time you make purchases."
"Initially store manager promised 2 months delivery arrived damaged after 6 months now I am being asked to wait another 8 weeks for missing parts!"
"Customer Service is ignoring to help."
"We visited Reading store multiple times but manager refused to come out of his office to see us!"
"It took them more than 6 months to deliver the furniture."
"Very bad customer service..we ordered a bed with mattress from here in March 2022 and until today I m waiting for a refund!!!"