Address: Solartron Retail Park, 9 Solartron Rd, Farnborough GU14 7QJ, United Kingdom
Phone: +441252399070
Rating: 4.7
based on 154 reviews.
Customer Service
Pros:
"Really helpful great salesman, Derek in the Farnborough store. Not at all pushy, polite and friendly."
"We had lovely staff members on the Monday and Wednesday (Liam) who was really helpful with our order of bedroom furniture."
"Chris Bottom was very professional and provided a lot of options and advice."
"Syan greeted us immediately and remembered our requirements."
"Best service ever. Can't fault Chris Bottom the guy who dealt with us."
"Mark the manager is a great guy and goes the extra mile to ensure you are happy!"
"Sarah went over and above what would be expected to help us decide on our purchase."
Cons:
"Trying to get through to customer service is impossible as the waiting is long, often with 18/20 people in the queue; and you get cut off randomly while waiting."
"The only time I was contacted was to chase the balance."
"The only issue we had was when I left a message on the delivery depot number in Guildford the call was never acknowledged or returned."
"Guys in the shop - very good friendly and helpful. After that it goes downhill - customer fulfilment no - is a joke - never phone back - and don’t know what’s going on."
"The girl on the phone was a robot kept repeating the same thing very bad customer service."
"The customer service people responding to us could not even be bothered to find out about the status of the problem."
"Emails do not get answered."
Product Quality
Pros:
"It's the comfiest piece of furniture we now own!"
"Our furniture was delivered today and it’s so much better in person, great quality."
"Wide range of high-quality furniture available."
"Furniture is very good quality at good prices even without sale discounts."
"Very good quality and wide range of beds and mattresses."
"Everything was delivered, set up and demonstrated in perfect condition and I couldn't be more pleased."
"Our sofa was delivered in record time, which we were pleasantly surprised about."
Cons:
"The faulty bed could not be repaired."
"Purchased a divan bed and 3k mattress 2 years ago...and was told there is nothing they could do when the company website states life time warranty."
"The frame supporting the mattress does not sit evenly in the base, with a one inch gap between the frame and the support at one end."
"The delivery was a painful, prolonged process, with missing parts and damaged products - and re-order takes ages."
"We had a couple of marks on the furniture however they are minimal and not enough for us to return."
"Let's not even start with the whole situation with a table I purchased for Christmas that didn't arrive."
"Had several DFS sofas with no issue but Furniture village sofa and arm chair being the most expensive I have bought 3 issues in 6 months."
Delivery Service
Pros:
"Looking forward to delivery."
"Nothing but praise, several deliveries of different furniture after moving into new flat. Always on time, and notification of exactly when."
"Despite a challenging entry way into our house, they did an amazing job."
"The delivery men did an amazing job assembling and positioning for me too!"
"She arranged for the delivery to be in less then a week."
"Thanks to the help of Shanice and a number of others from the review team, the faulty bed and mattress have finally been taken away today."
"Quite outstanding customer response within 1 hour of writing my heartfelt comments below."
Cons:
"Only down side is the delivery service I was told in store I can choose a delivery date what suits me and when it came to it I was then told this is not always possible."
"Ordered a bed with mattress on the 4th March still no bed went on line delays."
"Ordered a mirror arrived broken so didn't accept delivery then apparently its for me to sort it."
"As a customer the whole transaction should have been a lot smoother and better planning by the team."
"After paying almost £3k, I ended up using @IKEAUK chairs with my dining table."
"Furniture is now 4 weeks late. I understand that delays happen but not once have I been contacted to be told of the delays."
"Recently purchased a sofa, firstly it arrived on the wrong day."
Customer Experience
Pros:
"We proceeded with our purchases and did not feel pressured or rushed in the slightest."
"We had a really pleasant experience in Furniture Village."
"Couldn't fault Chris's character either. All round lovely bloke!"
"We were immediately impressed by the staff, who were doing everything they could to adhere to COVID guidelines."
"We were not 'stalked' and allowed to walk through the store freely."
"A first class shopping experience, thanks to first class service!"
"Never had such a fun shopping experience for a sofa."