Furniture Village - Telford Reviews Summary

Customer Service

Pros:

• "They were very accommodating and greeted us at the door, having remembered our phone call."
• "Jayne approached us and offered us refreshments (including water for our dog)."
• "Tony Dhillon was so helpful, but importantly so human and honest and didn’t put any pressure on us."
• "Tony advised me well and just as importantly left me to mull over my options."
• "Jayne Sergeant the sales lady gave us excellent attention, help and advice and was extremely patient."
• "Tony attended to us shortly after entering the store. Quick, witty and very informative."
• "Jayne met us as we arrived at the store and showed us the beds. She explained everything very clearly."
• "Jayne Sargeant greeted us on arrival, she was warm and friendly and asked if we would like a tea or hot chocolate."

Cons:

• "Unfortunately, the words 'I'd just like to have a browse' fall on deaf ears."
• "Different coloured poufee to sofa ordered by salesman in shop, unknown to us 4 choices in same range resulted in 2800 cost and 8 week wait."
• "After having a sofa from Furniture Village which we have had for a little over twelve months, have a fault for the third time."

Product Knowledge

Pros:

• "She had a good knowledge of the features of the suite that we were interested in, including fabrics and options."
• "Tony was engaging, professional, honest and knowledgeable."
• "Jayne was really polite and nothing was too much trouble. She’s a real asset to the store."
• "I have today purchased 2 sofas and a foot stool. Jayne Sergeant the sales lady gave us excellent attention."
• "We were shown around by Tony Dhillon today. WOW! What a genuinely pleasant experience."
• "Excellent shopping experience and service. Tony advised me well and just as importantly left me to mull over my options."
• "Jayne met us as we arrived at the store and showed us the beds. She explained everything very clearly."
• "Recently placed an order for a new sofa at the furniture village showroom Telford."

Cons:

• "One star is generous. Ordered £0000s worth of garden furniture in April. At time of typing (end of November) we are STILL waiting on delivery."
• "I placed a order today with Pete Dawson at Telford. I found it to be a very pleasant experience."
• "The sales lady was very nice and helpful. Not pushy and gave the time and space we need."

Product Selection and Quality

Pros:

• "The store had a great selection of furniture and we were very pleasantly surprised by the quality."
• "We are not usually big shoppers, but our experience at the Telford branch was fantastic."
• "We have known about furniture village for a while but had never purchased anything from there before."
• "We went into the Telford branch today to be greeted by Tony. The service was second to none."
• "We have recently bought two sofas from Furniture Village - Telford."
• "Jayne Sargeant from the Teflord branch assisted us in our purchase of a dining set. She provided great advice."
• "We finally found a dining table we loved! Tony was very helpful."
• "Furniture village was lovely. Jayne S was helpful, creative and understanding of our sofa needs."

Cons:

• "When I first purchased it I had a great experience in the store, however that changed. After being delayed several times, my table arrived in two halves."
• "A £1200 HYPNOS single bed only 15 months old purchased complete with GUARDSMAN mattress protector. A large pink area has appeared on the mattress."
• "Not knowing what we wanted other than a leather sofa and exploring options Pete was very helpful and took the time to help us decide."
• "The furniture is wonderful, we personally felt a bit pressured by the sales person."