Morrisons Reviews Summary

Store Facilities

Pros:

• "Large store with free parking and the best supermarket doughnuts you can buy!"
• "The store is nice and clean, it has a dry cleaning service and a pharmacy."
• "Very easy parking, well maintained and bright inside and always seems to be well stocked."
• "It is in a small retail park with many other stores and a Morrisons petrol station."
• "Large store with ample parking, customer toilets, in-store café, fresh food counters, party decorations, clothing, large alcohol selection, vegan, vegetarian, gluten free and free from foods available."
• "Free spacious parking place, as it is a Super Store in the Thames Mead retail park."
• "This shop has a very large parking area with disabled parking close to the entrance, the shop is clean, with good products and good prices, friendly staff and very helpful."

Cons:

• "Please can the lights in the carpark be fixed. Quite dangerous at the moment."
• "Couldn't get what I wanted. Pet aisle was poorly stocked."
• "For the size of this store you would think that everything was in stock, nope, empty shelves of the basics."
• "The store itself is old and run down. Looks like it could use a coat of paint."
• "It's getting worse, lack of tills open, self service tills, most broken."
• "So many broken trollies and the cafe cleanliness is awful and every time I've been the aisles are always full of products being left to be put on shelves."
• "The self checkouts are often completely filthy that I hate putting my food on it."

Customer Service

Pros:

• "I love this Morrisons, has great selection of everything and the staff are very helpful and friendly."
• "Staff are superb under pressure. Running between hot and cold delicatessen counters."
• "I have been shopping at Morrison's for about 16 years, it's really a good place to shop fresh food and vegetables and they always have sale buy one get the other half price, my sister also love shopping there, they also have good customer service."
• "Staff are very nice and friendly."
• "Customer service is also very friendly and helpful."
• "Friendly staff and I found all the things that I was looking for today."
• "I always shop at MORRISONS. I like the fact that you can always get everything you want and I have never seen empty shelves. Nice friendly service as well."

Cons:

• "And please Security people, stop zooming on to much the screen cameras!! Comes as privacy intruding/violation!"
• "The lady is a young black woman who was working on the till today, she really needs to have more training in customer service."
• "Just before Christmas (2021) I was confronted and accused of shoplifting twice in one week by the same security guard."
• "There are no good employees they are all rude. If you need to ask a question, you cannot find a person around. When you ask, you regret asking."
• "Customer service is inexistent... as not many workers on the shop floor which makes those available very ...easily irritated."
• "Morrison's in thamesmead has poor if not any customer service."
• "Staff need customer service training as generally they are not friendly."

Product Availability and Quality

Pros:

• "The quality of the meat & fish are exceptional and at great prices, not to mention the in-store baking (pink lemonade doughnuts, spiced lamb roll, slices of cake, etc."
• "Huge choice of goods"
• "Mainly good quality groceries, toiletries, house hold items etc which Morrisons is famous for."
• "Well stocked & safety measures in place."
• "Shelves are always full and I can mostly always buy what I need."
• "Excellent quality food and very good prices."
• "The store always have a few useful deals. Fruits and vegetables are good....no complaints."

Cons:

• "Great parking ideally placed however the only downside on several occasions when I've been there there's been alot out of stock with shelves empty."
• "Doesn't seem like they care about the safety of their customers when half the staff either had their masks down the entire time or didn't have one at all."
• "More and more the shelfs are poorly stocked...offers are rubbish...and loyalty card....I think you need to spend somewhere close to a grand to get the free £5."
• "Shop here every week I find fruit and veg hit and miss with dates never long enough.. stock on some items not always available, considering the size of the store really isn't exceptable."
• "I bought the 4 Bakers Best Crusty Rolls, and the kind of salt that was in there was shocking."
• "The fish is reasonably priced but on several occasions I bought a whole side of salmon or the sea bream and the smell was so rancid I had to put it back."
• "It's over. Shelves empty couldn't complete a weeks shopping."