Sainsbury's Reviews Summary

Accessibility

Pros:

• "Also incorporates a flat surface inclined escalator and parking for 3 hrs underneath."
• "Large Sainsbury's with everything needed under one roof. Lots of lovely home stuff and an Argos in-store."
• "Free parking for 3 hours."
• "This supermarket is quite near Abbey Wood station where there are lifts to the platforms."
• "Big store next to bus stops and train station. It also has a large car park."
• "It is close to the train station and bus stop for convenience, lots of car parking space and the trolley man makes sure there are always trollies to use in the store."
• "From the street level it is highly accessible with 15-20% gradient slopes and street level lift access."

Cons:

• "Store is good but you cannot get up to it without difficulty. At least 1 Lift has been out of order over a year and the second lift OOO on and off."
• "It's not great for disabled people to shop there. The electric carts are almost always low on battery because they are not checked to ensure they've been plugged back in."
• "The lifts are always broken works 1 day and 3 to 4 weeks broken."
• "The problem is the lifts have a habit of breaking down and leaves wheelchairs and mobility scooters unable to access the shop."
• "Nice store friendly staff, but access to shopping floor is atrocious."
• "The entrance isn't placed in the most accessible place, and it takes a lot longer than it should to get inside."
• "Why are the baskets placed directly next to the escalators? The poor placement forces people that leaving and entering to cross paths and/or get in each other's way."

Customer Service

Pros:

• "Very cooperative staff today."
• "The checkout lady was lovely. Especially as it had taken her a 3 day trek from the staff entrance to her till. She was helpful and attentive to our children."
• "Shopping in Sainsbury’s Abbeywood is great the Staff are extremely helpful & always polite."
• "Staff noted as being very friendly and helpful giving a good atmosphere."
• "The shop staff are friendly with a special shout out to the Argos employees who are always helpful."
• "The staff are very friendly and helpful, so all in all I would say its a good shop with a great range of products for all."
• "I asked for help at the self checkout which the lady was quick to respond and had a nice attitude."

Cons:

• "The cutlery is dirty, the food is cold & the last time I ate there I contracted food poisoning."
• "Mike was appalling at the Sainsbury cafe. He was full of attitude and for the first time visiting the cafe I did not feel welcomed."
• "Customer service is truly abysmal. It’s like going back in time a few decades."
• "Security very rude and uninterested in helping me with my query."
• "This store has one if the most shameful and disgraceful attitude towards customer."
• "However, we found staff to be cold & unhelpful."
• "The staff here are abysmal, they don't understand service and half of them can't even smile."

Store Experience

Pros:

• "Ambience ok, plenty on shelves, clothing department well stocked."
• "Sainsbury's in Abbey Wood is always a decent shop can't really go wrong in finding what you need."
• "Local and friendly."
• "Possibly the biggest supermarket in the area. Spacious and nicely arranged aisles with almost everything you need for a household shopping."
• "The shop is spacious and has a great size car park."
• "Good quality food and drink. Never too busy and plenty of parking. Staff are very friendly."
• "First impressions are of a bright, clean, well lit area that is quite welcoming."

Cons:

• "Had the worst grocery shopping experience ever at Sainsburys Abbey wood."
• "We went to the Sainsbury’s in abbey wood today and was absolutely disgusted when we saw 2 men and 4 women walking about in there with NO mask on."
• "Went to Sainsbury's abbeywood tonight wish I'd stayed at home."
• "Sainsbury's products are a disgrace. The quality of everything is rock bottom as they chase every penny."
• "Is it me or find Sainsbury's too expensive for Xmas shopping especially clothing and toys. No deals."
• "The store is also generally quite grubby with old and dried spilled produce in the diary sections."
• "First they replaced part of the produce section with isles of crisps (?) and now more often not the fruit and veg section has empty shelves."