Address: 69 Colney Hatch Ln, Muswell Hill, London, N10 1LR, United Kingdom
Phone: +442088835528
Rating: 4.6
based on 146 reviews.
Customer Service
Pros:
"The service and the teamwork at this salon which was excellent and unmatched."
"Great attention to customer service and a highly skilled team (love my fabulous blow dry!) But this salon is much more than that - it's about the friendly, welcoming atmosphere created by its employees."
"Everyone was so attentive, it honestly made me feel like I’d been there a thousand times before!"
"All staff were continuously attentive to my needs making me feel relaxed and pampered the entire time I was there."
"The whole team took great care throughout the whole process and made sure I knew everything about the aftercare."
"From the moment I walked through the door to the minute I left there was nothing but courtesy and client care."
"The staff are warm and friendly, very accommodating and positive."
Cons:
"Ruining your hair is one thing, but to not apologise and instead make you feel so uncomfortable for having said you're not happy is quite another."
"When I tried to address my concerns with the staff which was on the 19th June 2023 they told me I would receive a call back from the stylist the next day as they were not in. This never happened."
"They take no accountability and are totally unprofessional."
"The salon didn't care, want to hear it, or take any accountability."
"I asked to meet someone from the salon outside, as was legal, to show them the condition, but was denied this."
"It is hurtful and unprofessional that the salon didn't take any responsibly whatsoever."
"I phoned this hairdresser to ask about advice on a hair colour that had gone wrong I was going to make an appointment to see someone but found the person i spoke to on the phone uninterested in what i was saying."
Styling and Colouring
Pros:
"I have seen the stylists there create fantastic haircuts and colour on other customers in a busy working environment that feels simultaneously warm, focussed and relaxed."
"Absolutely love my new hairstyle by Elli - she really took the time to make sure it was exactly what I wanted and it looks great."
"Such an amazing place, the staff are so friendly and professional."
"I always come out with fabulous looking hair that people compliment – friends and strangers alike."
"Visited for the first time at the weekend and had my hair completely sorted out. The colour is stunning and repaired a terrible bodge from another outlet."
"Ellie coloured my hair and it’s absolutely gorgeous, she really knows her stuff."
"Elli's keen eye and experience helped to create the colour and style that made my hair look natural and healthy."
Cons:
"Was meant to be leaving Kay and Kompany yesterday with a balayage and instead my hair is now blue/grey and patchy."
"The lack of expertise, attention to detail, and poor customer service left me with an unsatisfactory perm that fell far short of my expectations."
"I ended up leaving with fried, dry, tightest curls ever I was so embarrassed and upset and there was no way of saving my hair at that point."
"There was a lack of attention to detail, and it was evident that they were not fully invested in providing a quality service."
"The perm itself turned out to be a disaster. The curls were unevenly distributed, and some sections of my hair were left entirely untouched."
"After an entire day in the salon chair, my hair was orange and green, and my bank account down £360."
"Came in for a perm the end of June and left with bleached, damaged hair which is snapping and splitting by the minute and still without curls."
Atmosphere and Experience
Pros:
"I have regular cuts, colour and treatments and even experimented with tape in hair extensions."
"Can’t recommend Kay and Kompany enough."
"I am more than happy to come back knowing I will be in good hands and I have already recommended this salon to a close friend."
"I will 100% be coming back."
"I am always 100% happy with my hair and visit."
"It’s a very relaxed atmosphere."
"The atmosphere was welcoming and the hair washing so relaxing."
Cons:
"This salon should be closed down."
"AWFULL EXPERIENCE!!"
"In short: AVOID AVOID AVOID"
"I wouldn’t recommend them and I am really upset, my hair is terrible, thin, destroyed, and it looks ridiculous!"
"I was very disappointed in the lack of professionalism from the team and the poor standard of the service delivered."
"I personally would not recommend them for a perm."
"Unfortunately this is a review which I didn’t want to leave, but I am so upset that after my last highlights I’ve been left without hair."
Professionalism and Skill
Pros:
"Everyone thinks I have naturally curly hair when in reality it's all Antonio’s magic!"
"The whole team was friendly and Elli is clearly a hair magician!"
"I had my hair permed here on Monday & I am so pleased with the results."
"I had an amazing experience here getting my hair permed!"
"Kay and Kompany is hands down the best salon I have ever been to!"
"Antonio... leading by example for those shadowing him - What a legend!"
"I am so so in love with my hair again and feel so happy and it’s given me confidence back within myself I lacked for some time."