Address: 125 Hammersmith Rd, London, W14 0QL, United Kingdom
Phone: +442076030606
Rating: 3.8
based on 130 reviews.
Customer Service
Pros:
"I arrived 15 mins early and was seen to straight away."
"The staff were very friendly and caring. Not only did they give us the best prices and advice for our hair styles but entertained us throughout the session."
"i had an amazing time at this salon couldn't be happier the staff there was fantastic really welcoming."
"The atmosphere was lovely with people coming in who were obvious regulars and talking like best friends."
"All staff are so nice & very professional.would highly recommend going here."
"Raha treated me so well, and I will definitely be returning for my next cut!"
"I am completely satisfied with all services and customer care!"
Cons:
"A complete waste of time and money!! DO NOT GO."
"STAY AWAY THIS PLACE IS A SCAM!"
"Please avoid at all costs, extremely misleading and false advertising."
"Really terrible service just left as the guy was very rude I had a Wowcher fair enough so it was a deal he was immediately rude from the start."
"I’m absolutely disappointed with the customer service that this salon provides."
"Terrible customer service, rude staff, salon looks ugly, shabby and run-down."
"Very bad energy in here i was treated appallingly and the energy in their was horrid."
Salon Experience
Pros:
"Stunning colour, style and such a relaxing experience!"
"I loved going there and I will definitely go back!"
"Throughout we were serviced good coffee made to order and decent, recent magazines."
"Absolutely fabulous - a warm welcome all round from stylists who know what they are doing."
"Lovely welcoming salon - try it, you won't regret it!"
"The salon itself is crisp and spacious, even on a grey day of heavy rain there was a lot of light."
"Great little local salon with a very diverse clientele ...I had my haircut with Jack and it was exactly what I wanted."
Cons:
"A bit weird atmosphere I'd say even though the hairdresser was nice with almost no english."
"The place also looks tired and outdated. I wouldn't bother..."
"Disgusting place, super dirty and messy I have obviously used a discount voucher for shellac manicure and pedicure because I wasn’t sure whether it was worth paying full price or not."
"Never go here ever. I should have turned back when I walked in and there were just elderly people sat as customers...."
"Worst salon I've ever been to. Charged an extra £20 on top of groupon deal, gave me tap water when I'd asked for coffee."
"This place is a shambles. They had lost my appointment (although subsequently found it but had no one to do it)."
"They don't even answer to complaints, don't refund you and just treat you as not worthy client if you book with an app, like Treatwell."
Quality of Service
Pros:
"Jack did a wonderful job with highlights and cutting my fine hair."
"They give great haircuts at reasonable prices, have fantastic service and are all round lovely."
"I asked for a 'kate middleton' blow-dry and I've gone for this look many times but no other hairdresser has been able to replicate it in this way."
"I received the best cut and blow-dry I've ever had!"
"Jack has been cutting colouring and styling my hair for 8 years now. I’ve always been happy with the outcome every time."
"I had my hair washed, cut, colour corrected and highlighted by Raha who did an excellent job."
"I had my hair done yesterday and I'm so pleased with it. I had so many compliments too."
Cons:
"The icing on the cake Jack also rectified my hair cut done somewhere else but wasn't quite how I wanted it."
"They highlighted the roots, so grey still shows. No highlights were added to the hair. No balayage done at all."
"The hairdresser I had, did an awful haircut, she only trimmed even though I asked for layers and a fringe."
"I had the worst haircut of my life in this place."
"Horrendous haircut!!! nothing what I asked for, one side longer than the other, and the cut itself not professional at all."
"They made a disaster with my hair, not lengths either fringe cut straight."
"This was unfortunately an awful experience, booked a hair cut and asked for long layers. Large chunks of my hair cut at, one side was an inch longer than the other and almost 3 inches taken off my hair."
Price and Additional Charges
Pros:
"I did pay extras but I was very open to this as Stella explained it all to me and I was happy with that as it still worked out a lot cheaper than other places."
"This was fabulous value for money with the voucher and Chico merited his tip as my hair is super smooth."
"I was more then impressed with the results and would happily pay that price to have the treatment again."
"I felt they were very clear and not pushy at all about the Wowcher terms, I'm a very happy customer and would recommend!"
"I will be Back... Next time I'm in that there London!"
"Chico was attentive, knew exactly how to handle my hair; sectioned my hair sparingly well and the treatment was enjoyable."
"I came in today for full head highlights and honestly, my hair hasn't felt or looked this good in a long time."
Cons:
"Really terrible service just left as the guy was very rude I had a Wowcher fair enough so it was a deal he was immediately rude from the start told me I would have to pay £50 on top of the voucher for a toner and the cut."
"I had to pay extra £20. I had Half-head highlights, not the full head as in the offer."
"They tell you all sorts of stuff just to get extra money."
"I was not happy to pay this on top of the money I already paid for Groupon."
"Nothing was said about extra charges for toner on voucher and they are asking for £30 extra for that."
"Upon arrival they very aggressively demanded I pay £85 extra, for toner and hair length."
"Wowcher bought, but sprung on me when literally sat in my chair, where ridiculous extra charges, altogether, an extra £70 of charges."