JACKIE&CO Hair and Beauty Reviews Summary

Customer Service

Pros:

• "I arrived 15 mins early and was seen to straight away."
• "The staff were very friendly and caring. Not only did they give us the best prices and advice for our hair styles but entertained us throughout the session."
• "i had an amazing time at this salon couldn't be happier the staff there was fantastic really welcoming."
• "The atmosphere was lovely with people coming in who were obvious regulars and talking like best friends."
• "All staff are so nice & very professional.would highly recommend going here."
• "Raha treated me so well, and I will definitely be returning for my next cut!"
• "I am completely satisfied with all services and customer care!"

Cons:

• "A complete waste of time and money!! DO NOT GO."
• "STAY AWAY THIS PLACE IS A SCAM!"
• "Please avoid at all costs, extremely misleading and false advertising."
• "Really terrible service just left as the guy was very rude I had a Wowcher fair enough so it was a deal he was immediately rude from the start."
• "I’m absolutely disappointed with the customer service that this salon provides."
• "Terrible customer service, rude staff, salon looks ugly, shabby and run-down."
• "Very bad energy in here i was treated appallingly and the energy in their was horrid."

Salon Experience

Pros:

• "Stunning colour, style and such a relaxing experience!"
• "I loved going there and I will definitely go back!"
• "Throughout we were serviced good coffee made to order and decent, recent magazines."
• "Absolutely fabulous - a warm welcome all round from stylists who know what they are doing."
• "Lovely welcoming salon - try it, you won't regret it!"
• "The salon itself is crisp and spacious, even on a grey day of heavy rain there was a lot of light."
• "Great little local salon with a very diverse clientele ...I had my haircut with Jack and it was exactly what I wanted."

Cons:

• "A bit weird atmosphere I'd say even though the hairdresser was nice with almost no english."
• "The place also looks tired and outdated. I wouldn't bother..."
• "Disgusting place, super dirty and messy I have obviously used a discount voucher for shellac manicure and pedicure because I wasn’t sure whether it was worth paying full price or not."
• "Never go here ever. I should have turned back when I walked in and there were just elderly people sat as customers...."
• "Worst salon I've ever been to. Charged an extra £20 on top of groupon deal, gave me tap water when I'd asked for coffee."
• "This place is a shambles. They had lost my appointment (although subsequently found it but had no one to do it)."
• "They don't even answer to complaints, don't refund you and just treat you as not worthy client if you book with an app, like Treatwell."

Quality of Service

Pros:

• "Jack did a wonderful job with highlights and cutting my fine hair."
• "They give great haircuts at reasonable prices, have fantastic service and are all round lovely."
• "I asked for a 'kate middleton' blow-dry and I've gone for this look many times but no other hairdresser has been able to replicate it in this way."
• "I received the best cut and blow-dry I've ever had!"
• "Jack has been cutting colouring and styling my hair for 8 years now. I’ve always been happy with the outcome every time."
• "I had my hair washed, cut, colour corrected and highlighted by Raha who did an excellent job."
• "I had my hair done yesterday and I'm so pleased with it. I had so many compliments too."

Cons:

• "The icing on the cake Jack also rectified my hair cut done somewhere else but wasn't quite how I wanted it."
• "They highlighted the roots, so grey still shows. No highlights were added to the hair. No balayage done at all."
• "The hairdresser I had, did an awful haircut, she only trimmed even though I asked for layers and a fringe."
• "I had the worst haircut of my life in this place."
• "Horrendous haircut!!! nothing what I asked for, one side longer than the other, and the cut itself not professional at all."
• "They made a disaster with my hair, not lengths either fringe cut straight."
• "This was unfortunately an awful experience, booked a hair cut and asked for long layers. Large chunks of my hair cut at, one side was an inch longer than the other and almost 3 inches taken off my hair."

Price and Additional Charges

Pros:

• "I did pay extras but I was very open to this as Stella explained it all to me and I was happy with that as it still worked out a lot cheaper than other places."
• "This was fabulous value for money with the voucher and Chico merited his tip as my hair is super smooth."
• "I was more then impressed with the results and would happily pay that price to have the treatment again."
• "I felt they were very clear and not pushy at all about the Wowcher terms, I'm a very happy customer and would recommend!"
• "I will be Back... Next time I'm in that there London!"
• "Chico was attentive, knew exactly how to handle my hair; sectioned my hair sparingly well and the treatment was enjoyable."
• "I came in today for full head highlights and honestly, my hair hasn't felt or looked this good in a long time."

Cons:

• "Really terrible service just left as the guy was very rude I had a Wowcher fair enough so it was a deal he was immediately rude from the start told me I would have to pay £50 on top of the voucher for a toner and the cut."
• "I had to pay extra £20. I had Half-head highlights, not the full head as in the offer."
• "They tell you all sorts of stuff just to get extra money."
• "I was not happy to pay this on top of the money I already paid for Groupon."
• "Nothing was said about extra charges for toner on voucher and they are asking for £30 extra for that."
• "Upon arrival they very aggressively demanded I pay £85 extra, for toner and hair length."
• "Wowcher bought, but sprung on me when literally sat in my chair, where ridiculous extra charges, altogether, an extra £70 of charges."