The Family Tree Reviews Summary

Service

Pros:

• "The staff are all lovely and friendly."
• "All of the staff were very attentive and met all of our needs."
• "The service was excellent, attentive without being intrusive."
• "The staff are friendly and happy to adapt orders to suit!"
• "The owner & staff were very friendly & accommodating."
• "The staff here are incredibly friendly and welcoming and very helpful."
• "Staff very friendly & efficient, we didnt wait long for our food."

Cons:

• "It was total chaos last time we went."
• "Service can be a bit slow sometimes."
• "The service was appalling, so slow and didn't listen when taking the order."
• "Had to wait over 40 mins for food."
• "Left waiting for 15 minutes and other customers who had been seated after us where having their order taken immediately."
• "Very poor service told unlimited tea and coffee was included. In the hour and a half we were there for our sparkling breakfast not once were we asked if everything was OK nor were we offered further drinks we had to ask for them."
• "The service was very slow and after a 35/40 minute wait we had to chase up our food order."

Food Quality

Pros:

• "Really lovely food, I had the soup of the day which was mushroom and a brie and caramelised onion toastie."
• "We were treated to a fabulous breakfast both mornings with a great selection of options all of which were fresh, well presented and delicious."
• "The freshly made cakes, scones and snacks were scrumptious!"
• "Our order was quickly taken and when it arrived was delicious my Eggs by the Family Tree were yummy."
• "The food is delicious and the rate very reasonable."
• "The food we ordered was delicious and they have a yummy selection of home baked treats."
• "Once the food arrived it was excellent quality and well presented."

Cons:

• "The only downside was there was a really long wait for food, I appreciate it was busy."
• "Cakes which we usually like to take away were sickly looking and very little choice."
• "When the food arrived the chips I had were cold and my vegan baguette was dry."
• "Thought it would be good as it has a vegan menu... I was wrong, not worth the time."
• "We had a vegetarian breakfast which arrived barely warm and my toast was hard and tasted burnt."
• "After receiving the food, I realised my burger was not fresh but frozen."
• "Portions are small, veggie sausage was horrible, it was the all vegetables in a sausage shape, not what you want with your breakfast."

Ambiance & Location

Pros:

• "A great place to stay and we will certainly return in the near future."
• "Absolutely stunning room/bathroom."
• "The location is beautiful and the rooms are great."
• "A beautiful outdoor space where you can sit during the warmer weather."
• "Lovely patio/ courtyard where we sat for lunch."
• "A large and welcoming restaurant area leads onto a beautiful outside courtyard."
• "The garden is full of quality planting with a lovely atmosphere and plenty of parasols for the hot weather."

Cons:

• "Don't sit anywhere other than the main room otherwise it looks like you won't get served."
• "Be aware, the car park is across the road and on a bend so care is needed."
• "Parking can be a problem at busy times."
• "What troubled us was the hygiene given the current covid situation. Tables were dirty."
• "The tables were poorly laid out inside as there were some large tables being used by just 2 people."
• "The shower screen was very narrow so didn’t really keep the water off the floor."
• "Only point is the outside furniture is really uncomfortable and some soft pillows would have made the experience."

Value for Money

Pros:

• "The food is delicious and the rate very reasonable."
• "Very reasonably priced too!"
• "The afternoon tea was absolutely gorgeous and even had some extra freshly made vegetarian sausage rolls on the side."
• "This all came to just over £17 which we felt was good value for money."
• "The breakfast was delicious, the locals obviously agree too, as it was buzzing on a Sunday morning with people coming in for breakfast."
• "Breakfast was very generous."
• "Breakfast was high quality and plentiful."

Cons:

• "20 mins for drinks to arrive then further 50 mins for burger and (tiny amount) of chips."
• "Sadly this was a treat for a birthday breakfast. I won't be returning or recommending to others."
• "The other weird thing was that they brought the tea 19 minutes before the food arrived."
• "The seats outside hadn't any cushions on so had to ask for them."
• "Cheap supermarket bread was used breakfast nothing special, very dry and bland."
• "If you like waiting 20 minutes plus for toasted tea cakes then this is the place for you."
• "Food was not memorable, were hopping for 'family secret recipe' for the scones but they were extremely flat."

Accommodation

Pros:

• "Absolutely stunning room/bathroom."
• "The room was perfect, very clean & cozy."
• "Rooms are well kept and very cozy."
• "The rooms are across from the restaurant in a courtyard the room itself was amazing a big bathroom and cosy bed."
• "Rooms are lovely."
• "Rooms are gorgeous bed is so comfy one of the best nights sleep! Breakfast is amazing."
• "Our room was impeccable, nice decor and very clean."

Cons:

• "Don't sit anywhere other than the main room otherwise it looks like you won't get served."
• "The bath. It was very high to get in and out of, if you are infirm it may be an issue."
• "The door to the room was tricky to close, maybe due to distortion."
• "There is no double glazing due to the age of the property so road noise could be a problem."
• "The staff member leaned over us with no social distancing or face covering which made us rather nervous."
• "The floor was a bit cake crumb covered which I find a bit off-putting."
• "Lots and lots of random steps to trip and fall on."