Address: Unit 8, Unit 8 New St, West Bromwich B70 7PP, United Kingdom
Phone: +441215534563
Rating: 3.6
based on 364 reviews.
Food Quality
Pros:
"Been before & was not the best but a friend recommended breakfast there & considering there was only 2 staff behind the bar at 11 am & a rather full pub with lots of people having breakfast the 2 working did a brilliant job & were bending over backwards to serve everyone as quickly as possible, service was fast & the food was lovely & it has improved since my last visit & I will call there again."
"Ordered food and drink, food came quickly and was lovely."
"The food was served in a good manner of time and was cooked really well, very hot, good sized portions."
"Food absolutely delicious with some good vegan options."
"Food was great, big portions (compared to what is shown) and value for money can't complain."
"The £5 fish and chips is really nice and always enjoy the breakfasts. Good value for money."
"Meat and veggies are always fresh, soft and juicy. Perfectly cooked."
Cons:
"The food was warm and dry, chicken was pale and unseasoned."
"Food was tasty but meal size was terrible. If I'm paying nearly £10 for a burger meal I expect to feel full after it."
"Food was not very nice today 😕 I have had their breakfast awhile back and that was nice. Had the salmon and it was tasteless and a bit dry."
"Food not great 40 minute wait which we was told on ordering we where told the tandoori chicken was breast as I am unable to eat thigh the meal came after the 40 minute wait and it was thigh meat slimy and awful unable to eat the meal just disgusting lacking flavour not much spice vary disappointing."
"Food was terrible brought the crown of burgers which tasted like frozen Mcdonald burgers and my glass had lipstick stains still on it definitely won't go again."
"Waited over hour for food when it did eventually arrive mine was half made instead of taking it back they ran out with 2 pieces of chicken under cooked ? Other order burger was black and chicken slimy never ever again 🤮 sorry wouldn’t even give food a rating."
"Chips were warm and dry, like they had been sat in the kitchen for 10 mins, peas totally raw and undercooked."
Service
Pros:
"Visited here whilst visiting family. I use hungry horse regularly and wasn’t disappointed. Was busy at the time of visiting but Chardonnay couldn’t be more helpful. She’s a great asset to this team."
"We had a meal in there, we did wait awhile for our food but it looked like it was short staffed, so not the staffs fault, the food was fantastic and very tasty, I was shocked how people leave their table when they have finished their meal and sorry for the staff who have to clean up the mess, no need. Will definitely be coming back x."
"Sam served us with delight. He was friendly. The cashier was also helpful."
"Our server Sam was very friendly and helpful excellent customer service 10/10."
"Service was great, was served by a girl called Olivia, very friendly."
"The best thing though was the amazing service from both the lady who brought my tea and the young lad who brought my breakfast and checked on me."
"The staff were very friendly and helpful."
Cons:
"Service was very poor."
"Service wasn’t the best taking about 40mins and I could hear of other customers having issues With their meals."
"Was told to wait half hour, wait was over 50 minutes. My Nan ordered scampi and chips that were freezing cold and had to go back. My Mac and cheese was lumpy and the salad rotten."
"Service isn't very good the staff don't seem to be bothered."
"Terrible service, low hygiene, the table was dirty when we sat down, and no one cleaned it."
"The service was slow, the tables were not cleaned, there were lots of tables where other customers left plates full of food."
"Minimal overworked staff."
Cleanliness
Pros:
"A nice layout. Comfy seats. Good pool table."
"Tables being cleared quickly, and found somewhere to sit with no problems."
"The tables was clear and cleaned almost immediately each customer finished and left their seats."
"The interior decoration was just spot on for me. The furnitures, the hanging wheels and other decorations was well placed and positioned."
"More spacious than it looks from the outside. Situated in the Queens Court New Square...a rather lovely shopping mall."
"Food is always good there."
"Always found the food to be hot and fresh, with a few offers during the week."
Cons:
"The place is just untidy with uncleaned tables."
"Tables are full of dirty plates and glasses, used cutlery."
"Food came out cold after 30 min wait. Tables were dirty and empty plates left out on empty tables."
"Lord have mercy...where do I start? Dirty sticky tables, dirty glasses and bottles not removed before we sat down to eat and food...30 minute wait before our meals came."
"Place was dirty, the entrance floor had spilt drinks and food that no one bothered to clean up, the table we sat at was sticky too."
"Thought we would try here today, walked in and walked back out. Every empty table had dirty plates and left over food on. The floor was covered in food round tables."
"Don't know if the management is clueless or if its lazy staff but this is the 5th time now we have come since the start of the year and each time it's filthy, almost every table is covered in empty glasses and dirty plates, you have to move them yourself to get a table."
Atmosphere
Pros:
"Nice setting and cosy interior with plenty of seating."
"Being school holidays, it is a bit like being in a zoo with all the kids running around. Very family friendly."
"Most of all, we love the daily deals and relaxing atmosphere with good music."
"Food was lovely and very helpful staff too. Good price for good food. The atmosphere was fab and we really enjoyed it."
Cons:
"Atmosphere was ok busy Saturday children running around parents chasing them, food not great 40 minute wait."
"It’s absolutely horrible, it’s like a pub if no other pubs existed, and you have to learn off it."
"Very disappointing & the staff were unpleasant. Extortion prices and a 30min wait for brekkie."
"The food was ok but lacked flair considering it's not that cheap."