Deers Rest Reviews Summary

Staff and Service

Pros:

• "Staff are lovely and helpful."
• "Absolutely excellent the staff are friendly and helpful food is amazing good selection of drinks large free Car park highly recommended."
• "Relaxed cosy atmosphere with super staff."
• "Great service. Lovely bar staff and the food was very filling."
• "The Manager & Bar staff were extremely attentive & made our night."
• "Nikki our server was so lovely, nothing was too much trouble."
• "Louise Day always provides a service with a smile 😊 and will go out of her way to accommodate you!"

Cons:

• "I only wish I could give zero stars."
• "Waiting staff were inexperienced and the management didn’t show any signs of wanting to deliver a positive customer experience."
• "But a rude young girl barstaff!!! (obv new) No help what so ever."
• "Staff didn't seem to have a clue, bar or waiting."
• "Staff were incredibly unhelpful even the manager."
• "The bar manager not very friendly or welcoming she looked very miserable."
• "Manager was highly rude about the situation will definitely not be going back."

Food Quality

Pros:

• "The food is amazing and good value."
• "The food is also really good; couldn't fault it."
• "Food was very tasty and drinks were really reasonable."
• "Food really good, hot and tasty."
• "The food was very good and reasonably priced."
• "Food was 10/10 - the ultimate beef burger hit the spot and the portion size was impressive."
• "Food was great and the staff were very friendly."

Cons:

• "Food was rubbish had to send it back was left with chips and onion rings."
• "The main meals were awful. The peas were very undercooked, the steak was very overcooked."
• "Tandoori wrap was inedible, when opened I discovered chicken nuggets with a paste on an uncutable wrap."
• "Food was dry, tasteless and not much of it either."
• "The food tastes burnt, rubber and everything they can possibly cook in the Microwave they cook it in the microwave."
• "Both our chicken breasts were extremely dry and difficult to swallow."
• "The hand battered cod was a sliver of fish in terribly overcooked breadcrumbs."

Ambiance and Cleanliness

Pros:

• "Nice barstaff though."
• "Large garden and a covered outside area."
• "Lovely family friendly pub."
• "A fantastic place to visit."
• "This pub is set in an idyllic location."
• "Great atmosphere nice and pleasant staff nice decor."
• "A warm clean and cosy place."

Cons:

• "The place is quite grubby and paint is peeling off all over."
• "Also customers in there give off a miserable vibe."
• "The table we sat at was all sticky moved to another and that was the same."
• "Mould crawling over the walls behind the bar."
• "The toilet seats are always loose."
• "Crap and kids allowed to run around with pool queues while ur trying to have a drink with adults and getting ur beer knocked cos thick parents too Pissed and drugged up to watch em."
• "When I went to the toilet, I felt like I was in a sewer."

Management and Staffing

Pros:

• "The new manger is doing a great job, there's no comparison to the last lot."
• "The new owners have really turned the pub around, great location great food, friendly manager."
• "Codie & Kerry managed it. You could tell they were busy but they were polite and served everyone as quickly as they could."
• "Nikki in particular provided excellent customer service."
• "Staff friendly and helpful will start to come back more often again."
• "Had a lovely young blonde lad look after us mostly, credit to you."
• "Both the staff behind the bar and those waiting tables were very friendly and polite."

Cons:

• "One advice please get more staff as it’s not fair on Nikki and other staff as it was obvious they were short staff."
• "Same as ever. No staff. Waited so long for someone to take food order we ended up going elsewhere."
• "Staff behave unprofessionally ie eating food whilst attempting to serve me."
• "Overall the management just don’t seem to care, which is a real shame as this pub has real potential."
• "Manager needs take a look at who's let in."
• "The manager didn't once apologize for the Steak or poor service, she tried to make excuses but in a very unprofessional and condescending manner."
• "I was trying to get a waitress's attention but felt I was totally ignored."