Morrisons Reviews Summary

Customer Service

Pros:

• "Lana helped me pick out a wine for someone who really appreciated it."
• "The older members of staff are very friendly and helpful."
• "The staff I've interacted with are usually polite and helpful."
• "Friendly staff although the guy that was serving was on his own, he still managed to take everyone's order."
• "Staff very helpful and conversational."
• "Staffs all know where items are. If they don't, they find out quickly which impress me very much."
• "Great bunch of Staff who have been fantastic throughout the Pandemic."

Cons:

• "Missing 1 star as staff came across a bit rude and pushy."
• "Management seems to be a bit snobbish."
• "This pandemic has bought out the petty functionary in most staff."
• "From personal experience they are teenagers who have limited customer service skills & make you feel as if asking for their assistance is a huge inconvenience to them."
• "Very bad customer service especially you ask to extend your parking."
• "Very rude people serving at the butcher's counter."
• "Staff at self check out counters was extremely rude."

Store Layout & Cleanliness

Pros:

• "It's a nice store with a quick flow of customers."
• "Sanitising sites for trolleys and the entrance."
• "Always looks tidy and clean."
• "It's a relatively big shop, especially considering it's in the town centre."
• "Lovely local shop pretty easy parking and the shop is fairly easy to navigate."
• "Lovely well stocked, clean store."
• "Usual Morrisons. Very clean and fairly well laid out."

Cons:

• "The car park has seen better days, you need to be very careful not to trip in missing drain covers by the parent and child spaces."
• "I have to say I was surprised at how small and cramped the store was!"
• "It's a Morrisons... Cramped, poorly lit and illogically laid out."
• "The cafe really needs a deep clean, it was awful."
• "If you are used to big, bright, airy supermarkets, then the Reigate Morrisons is not that."
• "The place was cold and uncomfortable to eat in sitting at a table."
• "The store is dark, outdated, fridges often broken, out of date products on the shelf, overcrowded."

Pricing & Products

Pros:

• "Essentials for babies are reasonably priced."
• "Good selection of products."
• "Good prices on Gluten Free products: Co-operative spaghetti £2.00, morrisons £0.69."
• "Later in the afternoon/evening fresh food like roasted chicken, bakery and salad is reduced down to ridiculously cheap prices."
• "There are so many options for main, side and drink for £3."
• "Everything is... most importantly very good prices."
• "Prices are competitive with other major supermarkets."

Cons:

• "Second visit today so many of the shelves empty that had to go to another supermarket to do my shopping very disappointed."
• "Not that much variety compared to Asda, store layout very strange too."
• "Prices are considerably more expensive than their competitors."
• "Over the counter medication more expensive than @ The co-operative."
• "Asian items are very limited for example never found Chapati flour there."
• "As a supermarket the chain has lost touch with its customers, its prices are no longer competitive & the range of products is lacking."
• "Popped in to get a loaf of Hovis bread. Was shocked to be charged £2.15."

Accessibility & Convenience

Pros:

• "Free parking for 3hrs."
• "They offer free parking (90mins I believe)."
• "At least the parking is free for a few hours."
• "Lots of parking spaces and free for 2hrs."
• "Also it has a free carpark in the middle of busy Reigate!"
• "The free car park is large enough to almost always have available spaces."
• "Plenty of disability parking right next to the entrance."

Cons:

• "I've had my car doors and bumpers dented and scratched by parents getting bikes, scooters and buggies out."
• "With children to eat in cafe and shop at the store 2 hours is impossible."
• "As a wheelchair user, I was shocked to find that over at least a 2 month period Reigate, had no accessible trolleys available."
• "Parking reduced to 90 minutes on 2nd September 2022 without clearly indicating this had changed."
• "The disabled bays directly in front of the store... nine times out of ten filled with; able bodied people, cabs & taxi’s."
• "The biggest drawback is the car park as park users and High Street shoppers constantly use the bays."
• "The car park is way too small and people coming to the local park keep filling it up even though they aren't going into Morrisons."