Asda Halesowen Superstore Reviews Summary

Store Layout and Accessibility

Pros:

• "They have just completed a re-fit of the fridges and freezers so the shop looks a lot more modern and clean."
• "Includes pharmacy is well stocked and well laid out including a large clothing section."
• "It's easy to park and so easy to find what you want to buy."
• "Enjoyed our shopping experience here. Visited BonMarche and peacocks both had easy access for our wheelchair."
• "This asda is a big asda you can buy almost anything here from electrical to clothing hardware stuff kids toys it has bigger aisles than most asda."
• "Very well laid out store based on two levels within the centre of Halesowen."
• "Brilliant store! 3 floors (ground floor is George clothes and pharmacy, second floor is grocery and third floor is toilets and cafe)."

Cons:

• "I visited the Halesowen Store on Saturday and was quite disgusted at the cleanliness of the store."
• "This place is huge... I had to ask staff twice where the items I wanted were located."
• "No sign for opening times plus the pharmacy close half hour before the closing time at the website."
• "Stock not on shelves and when asked it was still out back, seems to happen a lot."
• "Feels unsafe when you enter from the car park and not child or wheelchair friendly."
• "Shopping over 2 floors is a pain especially if you pay downstairs but have to go upstairs to leave the store."
• "The lift has queues to get up to the next floor but it is only a small lift anyway."

Customer Service

Pros:

• "Staff here are great though. Always remember us and make small talk as we check out."
• "Staff all helpful. Very happy."
• "Never got her name but what a wonderful lady! A credit to Asda they're lucky to have someone like her working for them!! Keep it up lovely 😘"
• "Very pleased at the customer service at this Asda."
• "Best of all are the staff, who each deserve a medal for always having a smile and buckets of helpfulness, even in the crushing crowded throng of a Saturday morning."
• "There’s also a lovely lady named Kim on the tills, she is always cheerful and has great customer service skills."
• "The staff at this branch were very helpful and lovely when we needed assistance."

Cons:

• "Wouldn’t even rate this a star but, I found my visit to Asda cafe terrible."
• "Found mouldy tomatoes and peppers on sale. Told one of the sales staff about the tomatoes and she just snatched the tomatoes out of my hand and stalked off."
• "Unfortunately staff not very helpful. Last visit asked for an item that wasn't on the shelf to be told come back in another time and you might be lucky."
• "Rude check out staff very much dissatisfied with the whole experience today."
• "Unbelievable, terrible service. It took 2 staff members to serve 1 person."
• "More so from the staff on the customer service kiosk downstairs... their attitude is as though they can't be bothered."
• "The staff are so rude... there’s a really grumpy lady who stacks the shelves."

Product Availability and Quality

Pros:

• "This is a large store, with your everyday groceries and all you'd expect from the Walmart giant."
• "The next floor is all groceries, and the floor above is a cafe with some very tasty food."
• "This is our local supermarket of choice - it has a large selection of produce to choose from and an easy layout inside."
• "Quite a large store that sells everything you need for your weekly shop."
• "This Asda has a huge selection ranging covering clothes, electrical goods, homeware, Pharmacy and everything else you would expect in a Supermarket."
• "Everything you expect from a full size ASDA, with a wide selection beyond just food."
• "Very big store filled with a lot of good, fair priced items."

Cons:

• "Pretty much all fresh produce in Asda was off today or in just a few days max."
• "I even saw 5/6 pizzas that were off yesterday while trying to choose what to get."
• "The fresh produce is generally poor quality in comparison to other supermarkets."
• "Pork pie varieties are not grouped together, I raised this with a store assistant who did not listen to what I was saying."
• "There is clearly something wrong with your freezer cabinets this evening, All of the doors are misted up."
• "The stock levels and choice are dwindling with shelves often empty especially with fresh produce!"
• "Not very impressed with them need to learn to fill the fruit the fruit is always empty always have to ask for milk, bread is always near the out of date."

Facilities and Environment

Pros:

• "There is free parking for up to 2 hours and plenty of spaces in the multistorey car park."
• "Ample car parking you do have to pay but you can get a refund from asda if you purchase from there store."
• "Parking was free and convenient on the large multistory with plenty of spaces and there was plenty of decent working trollies available."
• "It's part of a centre so park up in big car park you get your money back if you go in asda."
• "A good location right in Halesowen Town centre so you can visit the other shops close by in the same visit."
• "Supermarket in town centre over 2 floors, serviced by multistory parking and easy access to bus station and surrounding town facilities."
• "Good service, cafe clean, servers where very friendly."

Cons:

• "It seems Asda puts saving money on electric bills. ABOVE DISABLED CUSTOMERS NEEDS."
• "Terrible experience, not as good as when Walmart owned it and the prices are ridiculous."
• "Annoying warning message on the escalator repeats over and over."
• "The Halesowen branch is just in the wrong location. It is far from the main road."
• "The escalator seem to break down all the time as it has at the moment."
• "For a huge store it felt claustrophobic."
• "It's quite a depressing store. It looks as though it needs a good clean and a general update."