Address: 6 Market Pl, Oxford St, London W1W 8AF, United Kingdom
Phone: +442076372800
Rating: 4.5
based on 223 reviews.
Customer Service
Pros:
"The staff were amazing answering all questions I had as a first time visitor, telling me about meal packages and they were all so friendly."
"Amazing customer service. You have a fantastic team working at the Oxford Circus branch."
"Joe and Anthoniser were so helpful with my first order."
"One of the best customer service experiences I’ve had it a long time, thanks Safiaya! 😊 warm greeting, welcoming smile and great service made me forget that all the cheese ran out but the tortillas was nice all the same."
"I was served by 2 lovely women. Rose and Safiya. Everytime I am served by them I am greeted with the warmest welcome and the customer service is absolutely heart warming."
"I've never wrote a review before but I have to congratulate a girl called Angelica who was on her own today before closing who dealt really well with an awkward situation with difficult customers."
"The staff truly cares about your experience."
Cons:
"Very slow service - it didn’t help when one of the two staff chose to fill dirty water bottles for a customer who wasn’t even in the queue."
"Food is normally always awesome, but the staff are getting worse, no hello, on the phone while taking my order, having to repeat my order 3 times because she wasn't listening at all, no goodbye."
"The guy whose name begins with T who was serving the salsa/guac (on 13th July 2pm) is the worst of the lot. Won't be going back as I felt so uncomfortable and unwelcome."
"Chipotle is head and shoulders better than Tortilla. The burritos are served lukewarm, staff give off the impression that they're ready to quit any minute now, and the guacamole for an extra 70p is extra bland."
"The staff here are so rude, they are absolutely not interested in being there and don't even try to be polite."
"Rude costumer service."
"Some members of the staff were unfriendly as well."
Food Quality
Pros:
"Always good food here and great price. Personally I'd take this over Chipotle anyday as you get way more for your money."
"The best Tortilla in London - despite the large lunch queues every day, the staff are super efficient so you're never waiting long."
"In my visit they don't have the capacity to cater for the amount of orders they had. But when it arrived, the food was amazing and very good value."
"I haven’t even started eating this amazing food but I took a bite out of the guacamole and boy!! It’s fresh and original."
"Chicken burritos are banging! The meat actually taste like it's been grilled, very tasty."
"The food is amazing – everything we tasted melted in other mouths."
"The food was delicious and I was so full I had to get a take-away box."
Cons:
"The food is very good but portions have been drastically reduced whereas the price remained the same."
"I'm a big fan of Mexican food and similar restaurants (such as Barburrito) but found the food here to be a little bland and boring."
"Bad quality food and served cold (for the chicken and meat)."
"They have real California burritos and I can tell you that they absolutely do not."
"The food overall was a bit bland and not as spicy as what I am used to eating in the US."
"The tacos are soft and not crunchy. There is no ground beef available but pulled beef which was not seasoned at all and slightly unpleasant."
"Mediocre food, the chips were too salty, the guacamole was tasteless and the chicken was cold."
Atmosphere & Location
Pros:
"The location, tucked behind the bustling Oxford Street, adds to the charm."
"One of my favourite in London - great staff, nice food, friendly community atmosphere and lots of activities like live music, quizzes."
"Atmosphere quite good."
"The interior is nice, and there's seats to accommodate everyone too."
"Amazing atmosphere."
"The ambiance created, and the staff itself. Deffo a recommend!"
"The seating downstairs is electric candle lit and very cozy, the seating upstairs and outside is airy and spacious."
Cons:
"It is a place to eat super fast and not to stay at the table to share with family or friends while tasting the food."
"Unfortunately the lights are out immediately after we finsh eating and don't know what going on."
"The atmosphere is very artificial and way too fast food."
"Lovelly burritos, but have to dock it points for 2 reasons - the absolutely ridiculous scenario whereby there's always loud music playing in your ear right where you're trying to order."
"Secondly, having to queue up in a line for conveyor belt style food preparation doesnt half make a customer feel like a peasant at a soup kitchen."
"Horrible branch! The staff were sleeping on the table, while 4 girls behind the counter were gossiping instead of serving customers, causing a long line."
"Terrible experience. Avoid unless you enjoy being treated rudely. This place is reducing portions to cut costs and the hostility you encounter when you question this is unbelievable!!!"